Customer Service Representative
Requisition ID: 43592
Job Location(s):
Loves Park, IL, US
Employment Type: Full Time
Segment: Danfoss Power Electronics and Drives Seg
Job Function: Sales
Work Location Type: On-site
Job Description
The Customer Service Representative serves as the primary customer contact for assigned customer accounts and ensures all customer needs and expectations are met. They respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes and RMA's. They assist other customer service associates with administrative duties. They communicate, collaborate, and engages with other departments such as Commercial, Logistics, Regional Sales Managers, Product Managers, etc., to resolve customer issues. They support order processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Job Responsibilities
Respond to all customer communication in a timely, friendly, and thorough manner.
Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their customer needs.
Ad hoc meetings with customers and Key Account Managers to ensure deadlines are met
Communicate effectively and resolve customer issues regarding orders, processing, transportation, outstanding invoices, etc.
Collaborate and maintain effective communication with sales, manufacturing, fulfillment, and warehouse to ensure accurate and timely responses to customer inquiries regarding product availability, pricing, and delivery requirements.
Maintain and communicate internally and externally with customers ensuring focus on customer.
Take initiative and be detailed and proactive to ensure that the customers' concerns are being addressed thoroughly and accurately and to prevent line down situations.
Contribute and collaborate with the team to ensure that KPIs and customer satisfaction requirements are met.
Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's.
Communicate with other departments such as Commercial, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Weekly meetings with Key Account Managers to discuss customer concerns as needed.
Provide open order reports as requested.
Work in close collaboration with Key Account Managers to ensure exceptional customer service.
Handle high level of email inquiries, responding to customers issues effectively.
Additional duties as required
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
High School diploma or equivalent
Minimum 1+ year (s) work experience or bachelor's degree in related field
Excellent interpersonal, written, and oral communication skills
Must possess a professional, friendly attitude
Ability to collaborate in team environment and effectively work with internal and external
customers
Basic Microsoft Office experience
Basic Math Skills
Strong work ethic and self -starter, able to effectively manage and own multiple priorities
and adapt to change within a fast-paced business environment
Preferred:
Customer contact center experience
ERP (SAP)/Fiori system
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Flexible working hours
Possibility to work remotely
Personal insurance
Opportunity to join Employee Resource Groups
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. The US base salary range for this full-time position is $53,000- $65,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Danfoss - Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Nearest Major Market: Rockford
