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Customer Service Representative

TEKsystems • Battle Creek, MI • 2d ago

Description

Core Hours: Monday through Friday 8am to 5pm with a 1 hour lunch

Fully on-site position since it's face to face customer service:

Job Duties:

Responsibilities

-Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients

-The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls

-Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor

-Customer Service Specialists should educate Patients of their financial responsibility when applicable

-Develop and maintain a working knowledge of current products and services offered by the company

-Answer all calls and emails in a timely manner, in adherence to their goals

-Document all call information according to standard operating procedures

-Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs

-Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary

-Review all required documentation to ensure accuracy

-Accurately process, verify, and/or submit documentation and orders

-Complete insurance verification to determine the patient's eligibility, coverage, co-insurance, and deductibles

-Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required

-Must be able to navigate through multiple online EMR systems to obtain applicable documentation

-Enter and review all pertinent information in EMR system including authorizations and expiration dates

-Communicate with Customer Service and Management on an ongoing basis regarding any noticed trends with insurance companies

-Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered

-Responsible for contacting patients when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process

-Meet quality assurance requirements and other key performance metrics

-Facilitate resolution of customer complaints and problem-solving

-Pays attention to detail and has excellent organizational skills

-Actively listens to patients and handles stressful situations with compassion and empathy

-Flexible with the actual work and the hours of operation

-Utilize company-provided tools to maintain quality

Skills

Customer service, medical insurance, medical terminology, durable medical equipment, insurance, Customer support

Top Skills Details

Customer service,medical insurance,medical terminology,durable medical equipment,insurance

Additional Skills & Qualifications

MUST HAVE:

some @type of healthcare experience is required! Preferably for a DME company, doctor's office, healthcare call center or worked as a medical assistant. 1 to 3 years preferred

must be familiar with healthcare insurance. They don't have the time to train as this is a very busy office.

Experience working/consulting one on one with a customer

Professional phone and in-person presence

Ability to understand technical equipment/attention to detail

Level of empathy and patience working with customers

familiarity and usage of MS office suite

NICE TO HAVE:

Medical or clinical background

Knowledge of HIPPA laws

Insurance knowledge

Knowledge of medical lingo

Someone pursuing a degree in Respiratory Therapy

EPIC or BrightTree software experience

Pay and Benefits

The pay range for this position is $17.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Battle Creek,MI.

Application Deadline

This position is anticipated to close on May 15, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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