Technical Records Specialist 3
Posting Begin Date: 2025/05/01
Posting End Date: 2025/05/08
Work Type: Full Time
Location: Boise, ID, United States
Minimum Salary: 21.25
Maximum Salary: 21.25
Pay Rate Type: Hourly
Description
Career Opportunity
Applications will be accepted through 4:59 PM MST on the posting end date.
The Idaho State Tax Commission is seeking a talented and aspiring leader to supervise the Resource Team work unit. Our Resource Team facilitates the divisional new hire training program. The qualified candidate will have strong presentation and teaching skills as well as an aptitude for organization and planning.
Duties include but are not limited to supervision of staff, training divisional staff, working escalated issues, staff development, quality assurance of work performed, hiring of seasonal staff and paperwork associated with this process, running reports and presenting data, assessing work priorities, creating PowerPoint presentations, and supply orders for the division.
These tasks rely heavily on a strong attention to detail, favor prioritization and organizational skills, utilize confidence in communicating with others, and the capacity for deductive reasoning.
The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2. A compensation analysis will be completed for the selected candidate.
Job Responsibilities:
Resolve problems associated with staff assignments
Review work to ensure compliance with laws, regulations, and policies
Provide work direction and answer questions requiring subject matter expertise
Track, test, and analyze problems with processes, forms, system configurations, and develop solutions for management consideration
Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures
Research, analyze and resolve complex problems in processing documents
Correct or reject incomplete or erroneously submitted documents
Contact taxpayers or their representatives to explain changes, actions, and errors, or resolve problems and gain compliance
Conduct fact-finding interviews to obtain or verify information
Approve changes and make modifications, adjustments, or recalculations
Interpret, apply, and provide information on laws, rules, requirements and procedures
Review and analyze legal documents for discrepancies Compose letters to address and resolve issues
Conduct one-on-one conversations with taxpayers and/or representatives to resolve complex discrepancies
Train and provide guidance to staff
Collaborate with others including attorneys or tax professionals
Detailed responsibilities:
Some knowledge of supervisory practices (Completed a class or seminar lasting more than 1 day specifically covering supervisory practices OR at least 6 months of full-time work experience that included work assignment, direction, and monitoring of staff)
At least 18 months of full-time work experience managing records
At least 1 year of full-time work experience interpreting, applying or explaining state or federal laws, rules, and policies
At least 1 year of full-time work experience researching and reviewing legal documents for compliance with laws to identify complex issues (e.g. court orders, contracts, ownership, deeds, trusts, tax returns, etc)
Experience creating correspondence and documents using word processing software
Why Join Us?
OUR VISION: Great people. Helping you. Serving Idaho.
OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
OUR VALUES: Fairness, Accountability, Integrity, Respect.
What Do Our Employees Say About Us?
"I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
"We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
"My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."
Follow us on LinkedIn (https://www.linkedin.com/company/idahotax/) or Facebook (https://www.facebook.com/idahotax) to learn more about us! Questions? Contact us at [email protected] or 208-334-0478.
What's In It for You?
Affordable benefits including medical, vision, and dental insurance
PERSI defined benefit retirement plan
Paid sick and vacation leaves start accruing your first day
11 paid holidays per year
Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
Permanent, full-time classified employment status after successful completion of an entrance probation
Working in an office environment with other talented and highly motivated individuals
Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise (ISTC Recruiter should remove this bullet point if the position is for a field office)
The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)
Benefits may not be applicable for temporary or seasonal positions.
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.
