This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2370684
Natural Retreatsis hiring afull-time Guest Services
Coordinatorto join our Sun Valley, ID team!The Guest Services
Coordinator provides integral support to both the Property Management
(PM) and Senior Management onsite teams, ensuring efficient operation of
the day-to-day business, adherence to brand standards, and owner and
guest satisfaction. Under the direction of the General Manager, this
individual will carry out the core duties of owner-guest communications,
administrative assistance, and property inspection.
BENEFITS & PTO:Natural Retreats contributestoboth
employeeanddependent premiums!
15vacation days
9 holidays
7 sick days
5 NR Dayswith a\$1,500 allowanceto bookaNR vacation home!
Maternity AND Paternity Leave
Medical(Traditional PPO-style plans and High Deductible Plan w/ HSA)
Dental
Vision
Flexible Spending Accounts (medical and dependent care)
401Kretirement plan options with3.5% company match
ShortandLong Term Disability Insurance (100% company paid)
Basic Life Insurance Policy of \$50,000 (100% company paid)
Supplemental Life Insurance (Employee, Spouse, Child)
Company Cell phone
ESSENTIAL FUNCTIONS:
Work with GM and onsite team to oversee owner and guest services.
Fulfil owner and guest requests and resolve issues in a timely
manner.
Answer all incoming office and Guest Servicephone calls promptly and
professionally and dispatch messages or act on as needed.
Complete all pre-arrival emails and calls. Schedule Textline as
needed.
Manage Lost and Found Program.
Monitor Brivo lock system and assist with any associated guest
service requests or challenges.
Attain expert knowledge of the Sun Valley area and provide guests
with any requested information.
Monitor and record work orders on a regular basis.
Communicate with housekeeping and maintenance on daily arrivals and
guest requests using the work order system.
Prior to guest arrival, ensure all NR brand standards are met in
terms of safety, cleanliness and hygiene. Assist with housekeeping
and schedule deep cleans as needed.
Perform meet and greets with guests as needed, including working
with Alaya Concierge.
Conduct secondary property inspections on Alaya and other high-end
properties.
Support PM team in carrying out daily tasks such as:
Participate in onboarding process of staff and independent
contractors to ensure they are being deployed in a productive
manner.
Put together all arrival packet information and items needed for
PM openings and inspections.
Assist with Snap Inspect uploading new and current units.
Share in coverage of after hours phone.
Provide as needed, back up Property Management coverage when the
team is short staffed and/or the PM is off or has an emergency.
Manage the upkeep, maintenance, and inventory of the property,
and in conjunction with PM and owner, replace items where
necessary using approved suppliers and equipment.
Gain knowledge of operational systems and services in rental
properties as required including gas, water, sewage supply, etc.
Collaborate with GM to maintain owner inventory for new and
current homes.
Gain knowledge of property locations, amenities, appointments
and operation of all items at homes.
Provide open, honest and timely communication to all departments and
central teams.
Operate company vehicle in a safe, courteous, and professional
manner.
Set an example of professionalism by modeling superior work ethic,
appearance, timekeeping, preparedness, and attributes to gain the
trust, confidence and respect of the team.
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Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that
are required of the Team Member for this job.
