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InterMountain Management Confidential and Proprietary Information

The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced,

disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.

Any other use is expressly prohibited.

Job Description

Housekeeping Attendant

Department: Housekeeping

Reports to: Executive Housekeeper; Assistant Executive Housekeeper

Direct Reports: None

Effective Date: May 1, 2004

Revision Date: May 15, 2020

SUMMARY:

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other

articles in suites in accordance with extended stay standards, cleaning and stocking Suite

Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

Perform quality assurance (QA) requirements for department.

Rotate linen changing in accordance with extended stay schedule.

Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,

clean mirrors and windows, change linens, make beds, clean iron caddy and empty

water from iron.

Perform other general cleaning, i.e., vanity areas, coffee makers, etc.

Maintain kitchen suite in accordance with extended stay standards.

Check shower curtain for mildew, scum, and clean accordingly.

Properly replace linen and guest amenities as needed.

Clean and stock Suite Attendant carts and maintain in a presentable manner.

Check for missing and/or damaged furniture, equipment, etc. and report it to the

Head Housekeeper. Fill out and turn in work order to Head Housekeeper.

Properly label lost and found articles and turn them in.

Report maintenance problems in guest rooms immediately.

Responsible for proper administration of key control for issued keys or keys left by

guests in the suite.

Maintain security for guests and property by keeping room doors locked at all times.

Work in laundry area as necessary.

Remain highly visible and be readily available for guests at all times.

Take initiative to offer assistance or answer questions throughout the hotel.

Willingness and ability to train new associates.

Complete maintenance work orders and deliver to the supervisor in a timely manner.

Thoroughly understand and implement the Brand service culture.

Perform all shift checklist responsibilities.

Support team members to ensure the teams entire workload is completed daily.

InterMountain Management Confidential and Proprietary Information

The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced,

disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.

Any other use is expressly prohibited.

Job Description

Housekeeping Attendant

May be asked to operate a motor vehicle in the course of running errands for the

hotel.

Perform other duties as required.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

High School diploma or GED preferred.

No previous required, but preferred.

Knowledge, Skills and Abilities:

Ability to maintain confidentiality of business andfinancial matters and information

related to the property, owner(s), partners, guests, associates, etc.

Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

Ability to communicate effectively.

Ability to work in a fast-pace, high-energy and demanding work environment.

Basic knowledge of hotel operations or ability to learn quickly.

Ability to work as a team player with all levels of associates.

Dedicated, hard-working, self-motivated.

Practice safety standards at all times.

Skilled in operation of tools and equipment listed below.

Complete

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