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Customer Service Specialist

Bonadent • Seneca Falls, NY • 1d ago

Seneca Falls, NY (http://maps.google.com/maps?q=2495+Bonadent+Dr+Seneca+Falls+NY+USA+13148)

Job Type

Full-time

Description

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.

Essential Functions:

Provide friendly, effective and efficient communication with customers to ensure customer satisfaction

Ensure timely resolution and proper documentation of customer issues

Develop relationships and be proactive with accounts

Develop understanding of BonaDent products and turnaround times

Keep sales and technical teams abreast of issues, concerns, and successes with important accounts

Provide timely feedback to manager in regards to issues involving customer satisfaction

Partner with technical staff and sales and marketing staff to exceed customer expectations

Follows BonaDent's policies and procedures

Requirements

High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint

Multi-tasking and organizational skills, with close attention to detail

Ability to learn new systems and processes quickly and effectively

Ability to cope effectively with deadlines

Must be able to maintain Confidentiality

Must demonstrate the ability to meet basic job requirements and carry out essential job functions

Must be able to communicate effectively and have the ability to work well with others

Must have the ability to organize and manage multiple priorities

Must possess basic computer skills and excellent telephone etiquette

Must be able to take and apply constructive feedback

Salary Description

$17.00- $20.00

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