At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.
Job Description
We are seeking a proactive, systems-minded Process Excellence Manager to help optimize and evolve the way work flows across our marketing organization. This role is responsible for strengthening the health, consistency, and scalability of marketing processes by enabling cross-functional alignment, leading process governance, and driving continuous improvement. Marketing at U.S. Bank is at a point of exciting development and transformation, and this role will be a key ingredient.
Reporting to the Marketing Operations Director, this role leads the day-to-day execution of process governance and improvement efforts, helping ensure that teams operate in alignment with shared frameworks, standards, and tools. This includes prioritizing and coordinating change requests, partnering with the Risk and MarTech teams, and supporting platform governance for Adobe Workfront. The ideal candidate brings a balance of structure and flexibility, helping teams adopt common standards while always finding ways to work smarter.
Key Responsibilities
Process Governance & Standardization
Maintain and evolve our end-to-end marketing process framework across business units and shared services.
Support clarity and connectivity of workflows while surfacing overlaps and friction points.
Enforce process standards -- e.g. unified intake, roles -- and share best practices across groups
Collaborate with Risk and MarTech to ensure process and platform governance remain aligned and auditable.
Cross-Functional Alignment & Facilitation
Act as marketing process quarterback between marketers, functional teams, MarTech, and Risk
Identify and triage ripple effects of process changes across groups and other processes
Lead change management communications to users for process changes (e.g. for simplification or compliance)
Change Intake & Prioritization
Maintain structure for how process and related tool changes are proposed, evaluated, and approved.
Apply strategic evaluation (impact, effort, cross-functional implications) for decisioning, escalating as needed.
Drive Process Improvement
Reduce gaps, inefficiencies, duplications, and complexity across interconnected processes
Serve as a strategic thought partner to functional teams in designing scalable and efficient workflows
Track and report out on process health and efficiency metrics to marketing leaders and stakeholders
Platform Governance Partnership
Work with the MarTech team to ensure Workfront workflows reflect defined processes and support business needs.
Audit Support
Help route requests from audit and risk to appropriate process owners and influencers
Provide macro process @context on how processes relate to each other
Help microprocess owners align with compliance standards in partnership with Risk.
Implementation Support
Help bring to life the transformation initiative of process reengineering and migration to Adobe Workfront
Key Partners
Risk, which owns control framework design, formal process mapping, and the formal process library in our system of record.
Marketing Technology (MarTech), which owns the work management platforms (e.g. Adobe Workfront), tool configurations/integrations/updates, and user adoption.
Marketing service leads, which own the support functions and related processes that enable end-to-end marketing work (creative studio, channels, etc.).
Basic Qualifications
Master's degree, or equivalent work experience
More than ten years of experience in project management activities
Preferred Skills/Experience
8 or more years of experience in marketing operations or cross-functional program management
Demonstrated experience aligning teams around shared workflows and governance models
Strong diplomacy and persuasion skills to influence the behaviors of large groups of people and push back when needed
Familiarity with Adobe Workfront or other enterprise-grade workflow/project management systems
Strong problem-solving, facilitation, and cross-functional coordination skills
Background in process governance, process excellence, or continuous improvement methodologies is a plus
Location Expectations
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 - $172,590.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
