Desktop Support Technician -Onsite

Cognizant • Beaverton, OR • 4h ago

Skills: Asset management, Service Now, IT Equipment management

Location: Beaverton, OR

We are looking for Desktop Support Technician. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our End Users VIPs and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfilment.

Responsibilities

Expertise in supporting End User Computing hardware and software (Windows and MAC) including laptops desktops mobile phones tablets printers MS Office Remote Access Video Conferencing and VDI. Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems.

Must have deep subject manner expertise in hardware peripherals and enterprise software support reimage and data migration break-fix international travel support device back-up and restore mobility email IMACs (installs add moves and changes) and ad-hoc support for technology users.

Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolution

Experience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring.

Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.

Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment

Experience following policies and guidelines on security and confidentiality

Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives

Being a deskside position, it is expected the willingness to carry device boxes and moves

Excellent communication interpersonal and analytical skills

Must be able to communicate the concept behind the problem/resolutions to Executives

Applies best practices and knowledge of internal/external business challenges to improve processes and services

Experience performing system administration responsibilities within an enterprise environment. Experience supporting end to end technology services and solutions Experience supporting Audio Video Conferencing technology and Live Meeting Streaming Required

Salary and Other Compensation :

The annual salary for this position is between $37,800 - $68,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

CB

IND123

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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