Hotel:
Madison Marriott
1313 John Q Hammons Dr
Middleton, WI 53562
Hotel Housekeeping Manager
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's In It For You?
The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
Career Growth & Learning - 40% of our management hires are internal promotions!
Get Paid When You Need It - Daily Pay option available.
Invest in Your Future - 401k plan with company match.
Comprehensive Health Coverage - Medical, dental, and vision insurance options.
Paid Time Off/Vacation Holiday - Enjoy exclusive Atrium Traveler discounts to explore new destinations.
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Reports To: Director of Housekeeping
Primary Purpose:
The primary purpose of the Housekeeping Manager is to provide guests with an excellent room experience, ensuring that operational standards and procedures for the Housekeeping Department are being followed by all Associates.
Work Performed:
The Housekeeping Manager will be tasked with the following duties, responsibilities, and assignments:
Lead the Housekeeping Associates to enable the team to provide a best-in-class guest experience.
Engage with guests, provide friendly service, meet operational standards, and resolve guest concerns;
Manage the financial performance of the department by effectively scheduling Associates, submitting accurate payroll records, and controlling expenses for supplies and equipment;
Manage the department by ensuring Associates understand employment practices, follow interview guidelines, recommend employment decisions and corrective action. Inspect staff work and give guidance to correct deficiencies.
Support performance management and implement discipline when necessary.
Educate and Train Associates regarding brand standards and Atrium's Cleanliness Assured
Maintain an accurate record of lost and found items;
Practice hotel emergency procedures to include fire, life, and safety;
Follow company security policies and procedures, to include reporting accidents, injuries, and unsafe work conditions;
Perform or assist with cleaning duties as necessary;
Support other departments as needed based on business demands; and
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
Oversight of a housekeeping team in hospitality, healthcare, facilities, or similar environment.
Preferred Prior Experience:
3+ years of experience in hotel Housekeeping Management
Required Education:
High School Diploma or Equivalent
Required Technology:
Basic computer knowledge to include the Microsoft Suite
Physical:
Able to lift a minimum of 50lbs occasionally.
Able to stand or walk for the duration of the scheduled shift
Other:
Flexible working days, early mornings, evenings, nights, weekends, holidays, and special events as needed.
Other: Bi-lingual (Spanish) Preferred
Competencies:
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(21) Managing Diversity
Manages all kinds of classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
(13) Courage
Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Service
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Perseverance
We will be better today than we were yesterday.
Inclusion
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Respect
We treat others the way we would like to be treated.
Innovation
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
Teamwork
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
Come grow with us!
