Commercial General Liability, Senior Desk Adjuster (Primarily Home)

American Family Insurance - Corporate • Phoenix, AZ • 1d ago

In this Commercial General Liability, senior level role, you'll investigate and maintain complex or highly complex claims property/casualty claims. Determines liability, secure information, reviews coverage, and settles claims. Will specialize in commercial general liability, claims.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:

$68,000.00 - $113,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

Identify complex issues and seeks assistance as needed. Handles claims on a good faith basis.

Handle 3rd party commercial general liability claims under multiple policy @types and numerous endorsements.

Conduct on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

Respond to customer inquiries, makes appropriate decisions, and closes file as needed.

Interpret and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.

Make independent decisions and self-supervises most files and recognizes when assistance is needed.

Proactively provides all parties with claim process and status as appropriate; answers question or redirects to other areas.

Serve as a mentor and subject matter expert for less experienced adjusters.

May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

Demonstrated experience providing customer-driven solutions, support or service.

Demonstrated experience handling 3rd party, commercial general liability or injury claims.

Demonstrated experience handling simple to moderately complex.

Extensive knowledge and understanding of policies and endorsements.

Extensive knowledge of each phase of the claim handling process.

Licenses

Obtain state specific property casualty claims licensing as required.

Travel Requirements

Up to 10%.

Physical Requirements

Work that primarily involves sitting/standing.

*LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

LI-JA2

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