AppleCare Product Ops - Product Manager
Sunnyvale, California, United States
Support and Service
Summary
Posted: Apr 28, 2025
Role Number: 200601768
Apple is a place where extraordinary people come together with passion and dedication to build product experiences that change the world! If you're excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job.
As a member of AppleCare Product Operations, you'll represent the customer throughout a product's journey from concept through development and launch. You'll develop and apply insights to help infuse innovative features into our product-development process. You will partner directly with product marketing; legal; finance; design; engineering; operations; and other functional teams across Apple. Together, you'll work to craft groundbreaking ideas into features and experiences that will positively impact hundreds of millions of people around the world and play a crucial role in the lives of our customers.
We are seeking a dynamic, passionate individual with significant consumer product management experience and a track record of at-scale product launches. You possess a strong technical background and the ability to methodically assess, prioritize and solve complex problems. You demonstrate attention to detail and focus on excellent customer-centric solutions. Your ability to tackle an independent work stream and drive progress is key
Description
You will focus on innovating the AppleCare product line through the development of new features and the creation of outstanding customer experiences. You will be responsible for leading the planning, development, implementation and performance measurement of your programs. You will closely work with engineers, data scientists, financial analysts to see opportunities, develop them into business cases, and pitch them to executives. Once approved, you will work with project managers, designers and software engineers to bring those concepts to market. You are organized and proactive to the challenges of a fast paced environment with ability to handle ambiguity and build structure.
In partnership with experts from functional areas across Apple, your key responsibilities are:
Research and synthesize technology trends, competitive trends, and user feedback to identify new opportunities Develop business cases and secure executive sponsorship
Define product vision, strategy and roadmap
Author product requirements and negotiate product trade-offs impacting schedule and usability
Guide change management and go-to-market readiness plans
Minimum Qualifications
7+ years Product Management experience with at least one entire product development cycle from concept to introduction.
Ability to lead through influence, debate, and storytelling.
Strong organization skills and attention to detail; Ability to prioritize, lead, and advance multiple projects and deliver results in a fast-paced and ambiguous environment
BS/BA degree in marketing/business/engineering or equivalent relevant professional experience.
Preferred Qualifications
Strong track record of leading product development cycles and partnering closely with engineering/technical teams.
Best-in-class oral and written communication skills, as well as demonstrated success as an internal product lead.
Outstanding analytical abilities and comfort with return on investment analyses, identification and measurement of program critical metrics and analyzing financial data.
Experience with developing product vision and product roadmaps.
Keen sense of cultural relevance, industry trends, and consumer tastes for device protection and insurance products.
MS/MBA degree in marketing/business/engineering or equivalent relevant professional experience.
This posting is not for a specific job opening and by submitting your resume you are expressing interest in being contacted about this @type of role at Apple in the future.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation.
Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.
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