Hotel Manager - Illini Union - 1030183-6689

University of Illinois • Urbana, IL • 23h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12696665 **Hotel Manager - Illini Union

Illini Union**

As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward this vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, and advocating for the diversity of our student population, and supporting the holistic development of all our students.

Job Summary

Responsible for the overall professional operations of the Illini Union Hotel property in accordance with organizational standards and unit specific procedures and standards while achieving guest satisfaction, targeted profitability, and complying with federal and state regulations.

Duties & Responsibilities

Operations

Lead hotel front desk and housekeeping staff to achieve Illini Union

service and satisfaction goals through excellent overall guest experiences. Assist front desk and housekeeping operations as needed to ensure 24-hour front desk coverage and meeting housekeeping objectives.

Actively responsible for hotel Sales and Revenue Management, through

optimum guest satisfaction and service to each guest and group, including overall inventory management, group contracts, and room blocks.

Direct, coordinate, and administer operational excellence in all

aspects of hospitality management for the Illini Union Hotel, including outstanding customer service, effective room revenue generation, budget control, and staff management. Reflect the needs and expectations of the academic environment and the changing needs of the campus in the operating model of the Hotel.

Formulate strategic direction, set goals, define and clarify

operational policies and procedures, and establish Key Performance Indicators (KPIs) for the department.

Supervision

Oversee hiring, training, evaluating performance, record maintenance

and scheduling work of front office and housekeeping staff.

Manage and assure all staff members are properly trained, and that

staffing levels are consistent with fiscal responsibilities and customer satisfaction.

Create an environment that encourages staff development, staff

promotion, recognizes employee accomplishments, and promotes diversity, equity and inclusion in the workplace.

Financial

Identify and execute opportunities to achieve maximum RevPar through

yield management strategies and to communicate with department leadership of these opportunities.

Monitor all front office financial operations, including group

billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.

Continually analyze price positioning, seasonality, and guest mix to

identify optimal revenue opportunities, manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability.

Administrative

Research, develop and implement processes to maximize guest

satisfaction scores. Communicate results from guest satisfaction surveys with leadership. Identify needs and trends from the survey results. Respond to guest concerns. Provide recommendations to maintain guest satisfaction scores within an acceptable range.

Conduct research for current hospitality trends, recommend updates

and remodeling including purchases of furnishings and amenities.

Develop room inventory management strategies and ongoing execution

of inventory management controls in reservation system.

Oversee maintenance and configuration of the reservation system and

ensure high standards and accuracy of profiles and reservations, including blocks. Confirm selling and marketing strategies, including customer survey feedback, are being implemented and pricing is aligned with product and local market demand.

Identify operational performance, productivity and efficiency, and

implement corrective action addressing all deficiencies.

Ensure total compliance with all Federal, State, and local

standards. Manage risk and oversee safety for guests and associates and monitor security of the hotel and property and in accordance with state, federal and company policies.

Performs other duties as assigned to help further the mission of the

operation.

Physical Demands

Walking : Frequently

Sitting : Frequently

Minimum Requirements

Bachelor\'s degree in business administration, management, or a

field related to the position.

Two (2) years of professional business, financial, and/or managerial

work experience in the hotel industry.

Demonstrated experience with supervision or management of hotel

front desk operations and staff.

Preferred Qualifications

Bachelor\'s degree in Hospitality/Hotel Management field, or closely related field.

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