VP, Infrastructure Provider Governance Lead

EVEREST REINSURANCE CO • Warren, NJ • 1d ago

Title:VP, Infrastructure Provider Governance LeadCompany:Everest Global Services, Inc.Job Category:TechnologyJob Description:About Everest:Everest is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in the Europe, Bermuda, Canada, Singapore, US, Latin America and other territories. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. But the most critical asset in this organization is our people. About the Role:The Provider Governance Lead for the strategic global IT Managed Services Agreement is responsible for overseeing and ensuring compliance, performance, and strategic alignment of the IT managed service provider (MSP) with the organization's objectives. This role involves monitoring service delivery, managing contractual obligations, mitigating risks, and driving continuous service improvements to optimize IT operations and business outcomes. To be considered for this role, the candidate will need to be a proven thought leader across all dimensions of Provider Governance and be able to demonstrate a proven history of leading similar efforts based on the size, scope and complexity of Everests' business and technology needs.Key Responsibilities:Governance & Compliance: Establish and enforce governance frameworks, policies, and procedures for the IT managed services contract. Ensure adherence to contractual service levels, key performance indicators (CSLs and KPIs), and operational standards. Conduct regular audits and compliance checks to maintain regulatory and organizational alignment.Service Performance & Quality Assurance: Monitor service provider performance against agreed SLAs and take proactive measures to address gaps. Facilitate service reviews, reporting, and performance dashboards to track trends and improvements. Lead issue resolution processes, ensuring effective escalation and remediation of service delivery issues.Risk Management & Continuous Improvement: Identify and mitigate risks associated with IT managed services, including security, operational, and financial risks. Develop and drive continuous improvement initiatives to enhance efficiency, reduce costs, and improve service quality. Stay updated on industry best practices and emerging technologies to enhance governance frameworks.Stakeholder Engagement & Relationship Management: Act as the primary liaison between the organization and the MSP, ensuring alignment of business and IT strategies. Collaborate with internal teams to understand business needs and translate them into service expectations. Manage contract negotiations, renewals, and modifications in collaboration with procurement and legal teams.Financial & Contract Management: Monitor and manage financial performance of the managed services contract, ensuring cost-effectiveness. Track contract deliverables, ensuring timely execution of obligations and financial settlements. Work closely with finance and procurement teams to optimize contract value and budget utilization.Qualifications & Experience: Bachelor's degree in IT, Business Administration, or a related field; Master's degree preferred. 7+ years of experience in IT governance, vendor management, or service delivery in an outsourced IT environment. Strong understanding of IT service management (ITSM), ITIL frameworks, and contract management principles. Experience managing large-scale IT outsourcing contracts and driving performance improvements. Excellent analytical, negotiation, and stakeholder management skills. Strong leadership and communication abilities with a proactive and problem-solving mindset. Excellent communication skills, both written and verbal, with the ability to effectively collaborat

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