Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You will be part of a strong team that truly drives change for the airline.
You will work cross-functionally with all groups within Technical Operations, including Line Maintenance, Base Maintenance, Stores, Facilities, Ground Support Equipment, Workforce Administration, and the Workbrain Center.
Very dynamic role that will drive you to explore the Workforce Admin world in search of continuous improvement and lead the way to a world-class customer experience. You will work closely with business partners to ensure American is always one step ahead of a quickly evolving industry.
What you'll do
Conducts statistical and trend analyses to forecast WFA key metrics to accurately develop staffing models that ensure all stations can support the fluctuating demand of work.
Partnering closely with Finance, Technical Operations, and Regional Workforce Administration on budget, forecast processes, and strategic initiatives to support future vision of the department.
Performs data-driven analyses to assess the impact of efficiency improvements and strategic initiatives.
Evaluates existing business processes and analyzes/recommends solutions to increase work efficiency, operational performance and customer experience through technology, business process improvements and staffing adjustments.
Builds relationships with business owners at all levels within Technical Operations and develops action plans to overcome business challenges.
Creates presentations and frequently interacts with and presents to senior and executive leadership.
Works on other special projects as assigned, which include cross-utilization within the department or with other departments.
Utilize statistical analysis, predictive modeling or other analytical methods to analyze data and develop practical solutions to business problems, while maintaining clear communication across teams, and ensuring cross-functional actions are completed
Perform validation of models to ensure adequacy, define data requirements, and gather and validate information, applying judgement and statistical tests
Ensure that the entire Workforce Administration organization has the appropriate level of tool knowledge and that we are prepared for the future.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelor's degree in relevant field or equivalent experience/training
Minimum 3 years of related work experience, or Master's degree in a related field
Intermediate to advanced skills in Excel, Power BI, Tableau, and Microsoft Office
Preferred Qualifications- Education & Prior Job Experience
Master's degree
Advanced knowledge of data analysis tools including Excel, Power BI, Tableau, SQL, and SAS
Skills, Licenses & Certifications
Strategic mindset with a demonstrated aptitude for understanding the business, working with data, and solving problems creatively
Eager to solve complex problems and puzzles in a constrained and dynamic environment
Ability to leverage understanding of the airline business and goals to draw insights, drive results, and create innovative solutions
Ability to perform in cross-functional groups with minimal supervision to drive outcomes which benefit the entire airline
Highly conceptual thinker that excels at thinking outside-the-box
Ability to function in a high volume, multi-project, and sometimes ambiguous environment
Ability to identify opportunities for improvement as well as proven success driving change through strategic initiatives.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
