First Line Risk Manager - Consumer Marketing and Communications

Citizens • Newark, DE • 1d ago

Description

As a First Line Risk Manager, supporting the Marketing and Communications activities, you will represent the First Line of Defense and support the business development and execution of policies and procedures that mitigate various @types of risk at CFG. The primary function of this role will be to support marketing advertising compliance risk. Additionally, as time permits you will serve as a liaison, interfacing with business partners to drive meaningful reductions in risk. This role will be responsible for proactively reviewing, analyzing, and identifying emerging risks, escalating to management where appropriate. You will work with the business to assess the risk of key initiatives and program activities to help solve complex risk issues, identification of risk and controls associated to key business processes, process mapping documentation and projects.

Duties Include:

Review Marketing Advertising collateral to ensure compliance with applicable banking laws, rules, regulations, and supervisory guidance.

Provide guidance and feedback related to marketing materials to Marketing and Business Line partners

Assist with determining the appropriate review path marketing collateral will take in OneView

Support risk management with the risk identification, tracking and remediation for all project work within the Marketing & Comms team. Support various business line projects to address risk issues, working with business leaders to analyze and quantify risks, assess solutions or mitigation activities, and develop remediation plans.

Review current policies and procedures to identify process gaps and opportunities for improvement.

Implement and support internal governance processes. Provide Risk point of view on strategies, driving change where appropriate.

Maintain up-to-date understanding of business processes along with regulatory requirements for risk management and controls.

Promote a culture of risk awareness and accountability through training, education, and risk management consultative support

Required Experience/Qualifications:

Basic knowledge of business areas processes and/or products and operations; regulatory requirements; process mapping of key business processes and identify risks/requirements and controls associated.

Proven ability to work in a fast-paced environment with competing priorities

Excellent communication skills, both written and verbal

Ability to build relationships across all levels and with the ability to collaborate effectively, take the initiative and work as part of the team

Proficient use of Microsoft suite of products and Atlassian tools (JIRA/Confluence) strongly recommended.

Skills:

Agility Due Diligence

Business Integrity Management Industry Insight

Compliance Management Influencing Others

Corporate Governance Policy Implementation

Cross-Functional Collaboration Regulatory Environment

Customer-Centricity Risk Management Framework

Education:

Bachelor's degree OR at least 5 years working experience in the financial services industry with a focus on risk management, Compliance and/or Audit.

Hours & Work Schedule:

Hours per Week: 40

Work Schedule: M-F 8-5

Hybrid - 3 days in the office, 2 working from home

Pay Transparency:

The salary range for this position is $79,109-$93,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

05/16/2025

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