Field Operations Manager
Your main responsibilities
Primary Function
The Field Operations Manager is responsible for managing existing installation operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. He/She has responsibility for managing, coaching and training field employees as well as health and safety requirements.
Responsibilities
People Management
Provide leadership and direction for the operational functions in alignment with local strategies and Corporate and District/Branch objectives
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Interface with IUEC Representation to foster positive labor relations
Safety and Supervision
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company's methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Financial Management
Manage/support all service work in area of responsibility within framework of financial budget
Ensure appropriate controls are in place for labour and material spend
Process and Quality Management
Monitor job completion check points and implement required corrective action in order to drive service delivery performance to BDP model
Ensure maintenance work meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of field audit to assurance conformance of performance standards of quality, completeness and safety.
Implement service delivery management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
Provide technical support to Sales and Field employees
Ensure ISO compliance
Customer Service and External Relations
Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Demonstrate to customers that they are receiving fair value for their expenditures
Communicate with and influence business agents, inspectors, etc., in resolving disputes
Monitor service calls in assigned portfolio to eliminate repetitive calls
Maintain and manage pro-active relationships with Union business agent
What you bring
Knowledge
Post Secondary - preferably in Business or Engineering
5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position
Critical Skills
Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things
What's in it for you?
Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match
We Elevate... Your Career
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more onour career website (https://www.schindler.com/en/careers.html) .
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
We Elevate
