Some of what you'll be doing:
As an Information & Communication Technology (ICT) Client Engineer, you will be responsible for creating and maintaining a secure, cohesive, systematic, and scalable end-user computer environment, while maintaining all tools, software, and systems. You will act as a subject matter expert to projects, ensure standards, and create documentation.
You will package all end-user computer software applications and deploy, track, and manage end-user computers, Intune and other 3rd party software tools such as Patch My PC.
You will review, prepare, and execute software distribution. You will also design and implement routine software maintenance tasks that include security patching, version updates, and custom configuration settings.
You will perform Tier 3 support for end-user computing equipment, including root cause analysis, solution development, and deployment strategy.
You will implement change for individual or Port-wide solutions. You will propose best practices and create documentation for mitigating future risk of problem recurrence.
You will build, test, and maintain standard end-user computing device images. You will also work with other ICT technical teams to incorporate image update requests while maintaining a reliable and secure image.
You will research, create, and manage Intune policies settings to ensure policy compliance.
You will participate in technology projects as end-user computing subject matter expert. You will provide input on best practice recommendations and requirements that consider emerging technologies.
You will document standards and processes for technical peer group and potentially for end-user consumption.
Who you are:
Experienced - You have two (2) years of experience in Information Technology.
Desired - We hope you have a bachelor's degree in information technology , computer science, or business administration.
Committed to Equity - You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
Proficient - You have strong knowledge of end-user computing technology, including Windows Operating System configuration, active directory, endpoint management, software packaging, computer hardware, and networking. You are also familiar with endpoint management systems like Intune.
Efficient Communicator - You have strong written communication skills. Effectively aids in writing and development of process documentation. You also have strong customer service skills and consistently listen, seek to understand, and support the needs of others with sensitivity.
Problem-Solver - You possess problem solving skills, including research of identified issues, exploration of other related root causes, solution development, and testing. You can anticipate and take action to meet customers current and future needs.
Multi-Tasker - You produce, track, and manage multiple tasks and/or deliverables with competing priorities and sometimes overlapping deadlines.
What else you need to know:
Work Schedule - Your normal work schedule will be Monday - Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). Slightly more flexible start and end times are available in this role. You may be required to work during emergencies.
Work Environment - This work will take place in a hybrid/in-office setting at Management's discretion.
Washington State Residency Requirement - Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
Security Requirements - As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.
Security Requirements - In this role, you will be required to access Port of Seattle Police Department equipment, office locations, systems and/or vehicles. In compliance with Federal and State laws as the successful candidate, you will be required to pass a Criminal Justice Information Services (CJIS) criminal history background check.
Why you'll love it here:
The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the " Collective Bargaining Agreement " or contact the appropriate Union Representative for specific information related to benefits and eligibility.
Healthcare - Medical, Dental, and Vision Care with options that work for you and your family.
Paid Vacation - Just about four weeks per year that increases with tenure to rest and rejuvenate.
Paid Sick Leave - At least one hour of sick leave for every 40 hours worked.
Holidays - More than ten days per year to celebrate with family and friends away from work.
Pension/Retirement Plans - A pension and additional savings plans to prepare for your future after the Port.
Getting to Work - From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
Parental Leave - Six weeks of paid leave to spend with new additions to your immediate family.
Development - From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
Equity, Diversity, and Inclusion - The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees - regardless of race, gender, and other identities - succeed and reach their fullest potential.
Work-Life Balance - We provide the resources to help you create habits to be healthy and balanced.
Mission Driven - We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.
Why the Port of Seattle:
Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .
Our vision is to create a Port that mirrors - throughout its breadth of operations and services and within its leadership - the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .
Location: Seattle Tacoma International Airport
Organization: ICT Technology Delivery
Employee Status: Regular
Schedule: Full-time
Posting Expires: May 16, 2025, 11:59:00 PM
Minimum Salary: 94,610.00
Midpoint Salary: 128,001.00
Req ID: 003288
The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.
