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Senior Business Systems Analyst

CAI • Harrisburg, PA • 2d ago

Job ID Number

R5227

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As the Senior Business Systems Analyst, you will be responsible for driving the analysis and implementation of business requirements across enterprise systems, ensuring alignment between business needs and technical solutions.

Job Description

We are looking for a Senior Business Systems Analyst to lead the analysis, documentation, and implementation of business requirements across our enterprise systems, including ServiceNow. This position will be full-time, long term W2 contract, and remote.

What You'll Do

Work with ITSM stakeholders (business teams and IT) to gather, document, and analyze business requirements across enterprise systems, including ServiceNow but not limited to

Write effective user stories and related acceptance criteria

Perform detailed data analysis to understand patterns, trends, and insights that can be used to continuously improve processes and systems

Document and maintain comprehensive documentation of business processes, system functionality, and workflows

Collaborate with IT and business teams to design and implement technical solutions that meet complex business needs

Assist with system testing and ensure enhancements of systems and integrations run accurately and efficiently according to business requirements

Perform process analysis, process mapping, and root cause analysis to clarify and address business needs and challenges

Document and maintain business system documentation and records

Contribute to the development and maintenance of process documentation and training materials

Serve as a liaison between the business and technical teams, ensuring clear communication and understanding of business needs and technical solutions

What You'll Need

Required:

Bachelor's degree in Business Administration, Information Technology, or a related field - advanced degrees or certifications in business analysis are a plus

Minimum of 10+ years of experience as a Business Systems Analyst or in a similar role

Strong problem-solving and analytical skills to think critically and solve complex problems

Proficiency in data analysis tools, process documentation, and project management software and methods

Experience working in Azure DevOps (ADO)

Excellent verbal and written communication skills with the ability to convey technical information to non-technical stakeholders

Proven ability to lead and organize cross-functional teams

Team player, solid work ethic, flexible, able to change directions quickly

Excellent organizational skills and attention to detail, ability to juggle and prioritize multiple tasks simultaneously

Preferred:

Experience with the ServiceNow platform, including configuration and administration

Experience working with regulatory compliance requirements (SOX and NERC CIP)

Understanding of ITSM applications and processes

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.

CAI

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