Customer Service Representative

Highmark Health • Montgomery, AL • 4d ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement.

ESSENTIAL RESPONSIBILITIES

Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.

Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.

Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.

Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.

Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.

Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.

Other duties as assigned or requested.

EDUCATION

Required

High School Diploma/GED

Substitutions

None

Preferred

None

EXPERIENCE

Required

1-3 years experience in customer service or call center environment

Preferred

None

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter

Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills

Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression

Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer

Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training

Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes

LANGUAGE REQUIREMENT (Other than English)?

None

Travel Requirement

0% - 25%

PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Position Type

Office-based

Teaches/Trains others regularly

Rarely

Travels regularly from the office to various work sites or from site-to-site

Does Not Apply

Works primarily out-of-the office selling products/services (Sales employees)

Does Not Apply

Physical Work Site Required

Lifting up to 10 pounds

Rarely

Lifting 10 to 25 pound

Rarely

Lifting 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$19.27

Pay Range Maximum:

$26.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J262226

Similar Jobs

Director - Strategic Financing Services - Applications and Strategic Planning

Cherry Bekaert • Montgomery, AL • 21min ago

Management & Administrative

Description Cherry Bekaert's Strategic Financing Services Advisory Team (SFS) is looking for a New Markets Tax Credits Applications and Strategic Planning Director (Director). We offer an opportunity to work with a te...

21min ago

Go to Apply

Electrical Field Services Engineer - Plant Gaston

Southern Company • Prattville, AL • 29min ago

Management & Administrative

Electrical Field Services Engineer - Plant Gaston TSS Technical Services - Electrical Systems & Field Support This position will be located at Plant Gaston in Wilsonville, AL JOB SUMMARY The purpose of this...

29min ago

Go to Apply

CPC Processor I Customer Support

Datavant • Montgomery, AL • 41min ago

Management & Administrative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is po...

41min ago

Go to Apply

RWD Analytic Consultant

Norstella • Montgomery, AL • 20h ago

Management & Administrative

RWD Analytic Consultant Company: MMIT Location: Remote, United States Date Posted: Apr 28, 2025 Employment Type: Full Time Job ID: R-1144 Description Norstella unites market-leading companies that all hav...

20h ago

Go to Apply

Specialist, Account Manager

Concentrix • Montgomery, AL • 20h ago

Management & Administrative

Job Title: Specialist, Account Manager Job Description The Account Manager will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on beha...

20h ago

Go to Apply

Technical Account Manager - Ansible Automation Platform

Red Hat • Montgomery, AL • 20h ago

Management & Administrative

About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the U.S. Eastern or Central Time Zone. In this...

20h ago

Go to Apply

Director Account Management - Entertainment

American Express Global Business Travel • Montgomery, AL • 20h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

20h ago

Go to Apply

UX Research Manager

Meta • Montgomery, AL • 2d ago

Management & Administrative

Summary: Over the past several years, we have observed the growth of private messaging and content consumption. Our mission is to spark meaningful relationships between close friends through creative, personalized, an...

2d ago

Go to Apply

Account Manager II - Desk Based Sales

Lumen • Montgomery, AL • 2d ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people...

2d ago

Go to Apply

Vice President Supply Chain Operations - Capacity Management

Eaton Corporation • Montgomery, AL • 3d ago

Management & Administrative

Eaton is hiring for a Vice President Supply Chain Operations - Capacity Management opportunity. This position can be based remotely within the United States with preference to the following Eaton's hub locations: Clevel...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.