Warehouse Lead

ABM Industries • Chicago, IL • 3d ago

Overview

Position Summary Details

Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner

Responsibilities

Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.

Demonstrate capability and interest in training others.

Can be relied on to train service technicians and trainees.

Teach other technicians how to solve problems without solving the problem for them.

Keep technical knowledge up to date regarding equipment and concepts.

When presented with a problem, know what to do, and why, and whether to repair or replace.

Search out and read applicable manuals and online sources.

Belong to and take advantage of technical organizations to improve technical knowledge.

Demonstrate capability of a handling heavy workload of calls

Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.

Follow point-by-point troubleshooting guides to find faults in a short period of time.

Avoid needless callbacks by checking complete system before leaving the job.

Check safety and limit controls for proper setting before leaving the job.

When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.

Use proper tools and instruments for troubleshooting.

Inform customer when arriving at or leaving the job and when planning to return.

Explore a customer complaint to determine the real problem.

Respond to customer complaints with the proper amount of sympathy and empathy.

When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.

Demonstrate ability to accurately determine job priorities by:

Adhering to planned call schedule

Scheduling report time concurrent with jobs

Handling interruptions in stride

Having the proper tools, materials, and scheduled tasking when arriving at the job site

Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time

Promptly and accurately complete all required paperwork.

Obtain customer signature on all service reports (before work begins when performing spot).

Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

Modify instructions to create understanding in all levels of people regardless of their technical knowledge.

Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.

Recognize what has to be taught to customers and take required time to do so.

Provide sales with qualified leads.

Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.

Determine who in the customer's organization is responsible for the mechanical system being serviced.

Persuade customer to replace obsolete systems and makes recommendations.

Assist Sales in pricing agreements and projects.

Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position's primary responsibilities.

When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups

While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

Qualifications

Must be 18 years of age or older.

Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

Preferred Qualifications

Customer Service Experience

One year of lead or supervisory experience

2 yrs of commercial HVAC experience

REQNUMBER: 117326

Similar Jobs

Warehouse Material Handler - 477466

PepsiCo Corp • Bridgeview, IL • 17h ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12696638 Warehouse Material Handler - 2nd Shift Quaker Oats, part of Peps...

17h ago

Go to Apply

CNC Machinist

Avers Machine and Gear Inc • Schiller Park, IL • 1d ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12698805 The CNC (Computer Numerical Control) Machinist will be responsible...

1d ago

Go to Apply

Dock Forklift Operator - 2411-3669

BWAY • Chicago, IL • 1d ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12698734 JOB DESCRIPTION Duties and Responsibilities: Load and loads prod...

1d ago

Go to Apply

Material Handler/Operator II - 1195190701-4884

CMA CGM • Melrose Park, IL • 1d ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12696508 CEVA Logistics provides global supply chain solutions to connect peo...

1d ago

Go to Apply

Warehouse Picker Order Selector

Keurig Dr Pepper • Northlake, IL • 2d ago

Manufacturing & Warehouse

Job Overview: Warehouse Picker Order Selector- Northlake, IL About the Role Accurately pick products by matching numbers and products using voice audio headset. Hand stack cases of product weighing up to 50 poun...

2d ago

Go to Apply

Supply Chain Operations Specialist II - 1144387301-4884

CMA CGM • Melrose Park, IL • 3d ago

Manufacturing & Warehouse

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12690028 CEVA Logistics provides global supply chain solutions to connect peo...

3d ago

Go to Apply

Warehouse Associate - Loader/Unloader

Cintas • Justice, IL • 3d ago

Manufacturing & Warehouse

Requisition Number: 199489 Job Description Cintas is seeking a Warehouse Associate - Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas...

3d ago

Go to Apply

Warehouse Supervisor

General Dynamics Information Technology • Hines, IL • 4d ago

Manufacturing & Warehouse

Req ID: RQ198576 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Warehouse Administration Skills: General Management,Time Man...

4d ago

Go to Apply

Supply Chain Specialist

Trinity Health • Maywood, IL • 5d ago

Manufacturing & Warehouse

Employment Type: Full time Shift: Rotating Shift Description: Performs daily Supply Chain Management duties related to the acquisition and distribution of goods to support acute and/or ambulatory care departme...

5d ago

Go to Apply

Warehouse Supervisor - Distribution Center

Reyes Holdings • Countryside, IL • 5d ago

Manufacturing & Warehouse

Schedules Available: (Must be available for both) Sun-Wed : 4pm-4am Wed- Sat: 4pm - 4am Salary Range: $ 67,791.07 - $ 84,738.83 Position Responsibilities:? The Warehouse Supervisor, in collaboration with the W...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.