Customer Service Analyst

METALCRAFT OF MAYVILLE • Mayville, WI • 4d ago

JOB REQUIREMENTS: Customer Service Analyst Job Locations US-WI-Mayville
Job ID 2025-3950 # of Openings 1 Category Customer Service/Support Type
Regular Full-Time Overview Reporting to the Customer Service Manager,
the Customer Service Analyst\'s primary responsibility is to serve as
the liaison between the Company and its customer base by supporting
customer inquiries, complaints and order processing. Responsibilities
Provide a point of contact for external and internal customers that will
be responsible to supply updates and feedback regarding customer account
information Understand the unique aspects of your customer account Act
as a liaison between external customer and other areas of the Metalcraft
of Mayville organization and Scag Power Equipment Ensure customer
documents are handled and process accurately, in a timely and efficient
manner Work with manufacturing team to ensure customer expectations are
achieved Monitor and track customer delivery performance ratings Monitor
and maintain customer web based programs Respond to customer phone
calls, e-mail and faxes in a timely and professional manner Other duties
as assigned Qualifications Exceptional people skills in working with
external customers and internal customers Strong team player Solid focus
on customer expectations and needs Basic understanding of materials
planning and inventory concepts Good understanding of manufacturing
processes Creative thinking skills Exceptional oral and written
communication skills Associate degree with a business emphasis
Experience in Customer Relations A minimum of 5 years of work experience
in Production Planning or Customer Service SAP knowledge is helpful
Basic knowledge of word and excel Experience handling major OEM
customers in a manufacturing environment or metal fabrication is a plus
PM17 Metalcraft of Mayville is an Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/BD9BBAF9C567464E

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