Omni Care Intern Summer 2025 - Front Desk Agent

Omni Hotels • Carlsbad, CA • 6d ago

Location

La Costa Resort and Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

Omni Care Intern - Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. OCI Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room @type, payment, etc.)

Maintain confidentiality of all guests and hotel information

Maintain guest history files on all guests

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Flexible in working various entry level service positions within the property

Attend weekly Omni Care Internship trainings and enrichment seminars through the Summer season.

Other duties may be assigned.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with co-workers both within and outside of your department

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous customer service experience preferred

Previous cashiering experience is preferred

Fluency in a foreign language is preferred

Must be able to work weekends and holidays

Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Pay Rate: $24.50/hr

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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