Casino Host

Black Bear Casino Resort • Carlton, MN • 1w ago

Responsibilities Recruits new players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation and offsite events and functions. Identify and target potential customers through various channels, including cold calling, networking, referrals, and online research. Assists pique Rewards when necessary. Generates new and repeat business by helping to reaffirm the goals and objectives of the company. Develops and sustains working relationships with all guests, with emphasis on mid-level players. Coordinates guests reservations for restaurants, hotel, concerts, and off-site events. Greets guests on casino floor, establishing rapport with them and providing complimentary amenities based on approved tier rankings. Involved in developing, training and implementing the Host Program. Conveys terms of the tiered program and explains qualification requirements to prospective gaming customers. Stays aware of competitive promotional methods. Player development operations as assigned by the marketing department. Assists with organization and implementation of players parties, special events and promotions designed for mid-level to high-end and premium players. Represents management at special events. Coordinates with the player development department and other departments to maximize communication. Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems. Clean, wrinkle free, business professional attire required and, appropriate hygiene. Must attend all mandatory department trainings. Must attend all required Title 31 and/or SAR trainings. Ensures confidentiality of financial records and all records for employees, band members and/or clients. Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers. Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community. Required to maintain proper attendance including reporting to work on time in accordance with applicable policies. Business/Business casual uniform is required and provided by the employee, which must be worn during scheduled work hours unless prior arrangements have been made with management. This position may require traveling to off-site locations for additional training and conferences. Maintains a clean and organized work area. Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

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