The Senior Manager, Affiliate Onboarding & Operations, manages the successful transition and onboarding of new Coldwell Banker affiliates and Global Masters into the brand and will support operational initiatives, both recurring and ad-hoc. This role will report directly to the Director Affiliate Onboarding & Operations.
In this role, the Senior Manager, Affiliate Onboarding & Operations will manage the successful transition/onboarding for new startups, conversions, and mergers and acquisition targets, consisting of training, networking, and mentorship opportunities that set up new companies for success. This role identifies, develops and delivers brand resources to drive operational efficiency, optimize utilization of brand products and programs, and set newly affiliated companies up for growth.
The Senior Manager, Affiliate Onboarding & Operations, will also be responsible for supporting operational initiatives by developing project plans, timelines, deliverables, communication and the development of supporting training materials on recurring and ad-hoc projects.
This role is 100% remote. The ideal candidate will reside in the Eastern Time Zone; however, we will consider candidates in other locations.
RESPONSIBILITIES:
Onboarding:
Start collaborating with the Affiliate upon the deal's execution through the first year of affiliation.
Create and regularly update an incubation program for new affiliates/Global Masters in coordination with training, product delivery, marketing, and operations teams.
Build trust with new affiliates and provide guidance and support during their first year.
Identify and implement development opportunities for owners and management teams based on competency gaps and operational needs.
Recommend and manage projects that add value to affiliate relationships, enhance profitability, and support growth.
Monitor trends, responses, and attitudes of our affiliates, and communicate these insights to the servicing and leadership teams to ensure the brand is responsive to affiliate needs; disseminate regular reporting and feedback.
Help escalate and highlight problem tickets to the appropriate internal resources.
Enforce brand standards and the Policy & Procedures manual at all levels, including within local offices, marketing materials, websites, and social media.
Produce monthly growth reports for 24 months from the affiliate start date (opening).
Recurring & Ad-Hoc Initiatives:
Assist in driving timely initiatives for marketing, operations, and servicing. Coordinate with marketing, product, and operations teams to identify process and communication gaps.
Lead and manage the planning and implementation of operations program initiatives in a timely manner.
Define and scope project objectives.
Prepare all prerequisite project documentation, including Contracts, Project Briefs, and Management Approvals.
Interface with internal and external customers to understand project needs and challenges.
Collaborate closely with stakeholders, designers, developers, and internal departments to develop and manage joint plans and timelines.
Conduct kick-off and status meetings and prepare and distribute meeting minutes.
Coordinate with groups such as Communications, Field Services, Marketing, and Sales to ensure seamless rollouts and integrations.
QUALIFICATIONS:
A Bachelors' degree or equivalent experience is preferred.
A minimum of 5 years of experience in account management or client support is required.
Knowledge of the residential real estate industry and global real estate practices is strongly preferred.
Ability to work across all time zones - domestically and internationally.
Proven experience in effectively presenting information to clients, employees, and organizational leadership along with experience creating presentation decks and materials.
Strong project management skills and the ability to multi-task.
Excellent communication and organizational skills, along with the ability to take the initiative, be proactive, and adapt to a changing environment, are critical.
Tech-savvy with proficiency in Canva, PowerPoint, Excel, Microsoft Office, and Google Suite strongly preferred.
Ability to travel up to 25% of the time.
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays , Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) ?(NYSE: HOUS) is on a mission to empower everyone's next move. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.? Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.? With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success - for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity - respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base - through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company's diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You'll find our commitment to diversity reflected in our achievements:
Recognized as one of the World's Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America's Most Innovative Companies.
Honored by Forbes as one of the World's Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what's next. We hope you'll join us.
EEO Statement: EOE including disability/veteran
