Description
To Qualify; You must live the Asheville, or western NC area today.
Introduction
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Technical Analyst II today with Mission Hospital.
Benefits
Mission Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Come join our team as a(an) Technical Analyst II. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
Job Summary and Qualifications
The Technical Analyst II implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk.
Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
DUTIES INCLUDE BUT ARE NOT LIMITED TO
Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
Logs and tracks problems; reviews problem tracking databases
Mentors, trains and supports entry-level technical analysts
Performs facility-based moves, adds, and changes (MACs), as needed
Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
Aids and trains users on division and facility technology
Performs preventative maintenance
Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to Code of Conduct and Mission & Value Statement
KNOWLEDGE, SKILLS & ABILITIES
Manages and prioritizes workload
Demonstrates ability to multi-task; Possesses strong analytical skills
Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Possesses proficiency in MS Office applications
Must be able to drive to assigned sites to complete work
EDUCATION & EXPERIENCE
Bachelor's degree in information systems or healthcare related field is preferred
Must have three years IT experience
Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification
Valid state drivers license and proof of auto insurance, if applicable
ITG (https://hcahealthcare.com/) transforms healthcare and gives people healthier tomorrows . We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward . We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
