Support Professional, Advising & Student Support

Grand Rapids Community College • Grand Rapids, MI • 1w ago

Department: Student Support Services

Location: Grand Rapids, MI

This position supports the Associate Dean of Advising & Student Support, as well as the Academic & Student Affairs Division and all its functions. This position is responsible for performing all duties required for efficient office operation and coordination between various Student Affairs departments.

Requisition ID: 858 Position Number: 00001463 Employee Group: https://www.grcc.edu/employee-groups/apss Schedule: 40 hours/52 weeks *Flexible - ability to accommodate a flexible work schedule, including evenings and weekends as needed. Compensation: APSS, Level A, $19.83 per hour Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment Reports to: Associate Dean, Advising & Student Support Posting Opens: 04/15/2025 Posting Closes: 04/29/2025

ESSENTIAL FUNCTIONS

Operate an efficient office and provide high-level clerical support to the Associate Dean of Advising & Student Support. Responsible for internal and external customer service responsibilities including, but not limited to, greeting visitors to the Advising & Student Support Office and providing prospective, new, current, and returning students with information in-person, as well as by phone, texting, mail, and email. Based on these responsibilities, provide Associate Dean with information related to student service needs and trends. Assist with the process of developing, implementing, updating, and maintaining the master schedule for College Learning Studies (CLS) courses (i.e., dates, times, instructors' names, contact hours, rooms and resolution of rooming issues, class additions and cancellations, student notifications, etc.). Aid in the payroll process for full-time and adjunct faculty, including baseload and overload. Calculate and monitor hours for contract compliance. Check each semester class list for numbers of students. Adjust and create new faculty information forms (FIFs). Work with the Associate Dean to facilitate the hiring of staff and faculty, including scheduling interviews, making room arrangements, sending appointments to screening committee members, and other related duties. Assist the Associate Dean in resolving conflicts that come from students, faculty, staff, and external community members. Utilize excellent judgment when dealing with sensitive and/or confidential information. Assist the Associate Dean with processing and tracking student complaints, conduct concerns, and grade grievances. Assist with the Faculty Performance Evaluation (FPE) process. Coordinate full-time and adjunct observations and other necessary appointments, as well as track and maintain documentation. Assist in processing and disseminating all forms requiring the Associate Dean's signature. Assist with the input of approved leave of absence (LOA) requests and with absence reporting. Run queries and compile data from a variety of sources (PeopleSoft, BI Publisher, Google Docs, Data Warehouse, EAB Navigate, CRM, etc.) to create accurate summary reports upon request. Coordinate, oversee, and participate in a variety of on- and off-campus prospective, new, current, and returning student events. Duties include, but are not limited to, reserving room use, coordinating staff schedules, creating agendas, updating web pages, creating CRM reservation forms, maintaining reservation lists, sending confirmations, developing menus, and arranging speakers and entertainment. Work with the Associate Dean of Advising & Student Support, as well as the Associate Provost of Student Affairs and the Provost offices and others on a variety of division, cross-campus, and community projects and initiatives to support student access, retention, and comple

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