Customer Service Representative

Robert Half • Santa Ana, CA • 1w ago

Description We are offering a permanent employment opportunity for a Customer Service Representative in Santa Ana, California. This role is based on-site and involves working in the construction industry. As a part of our team, you will be primarily handling customer interactions, maintaining data accuracy, and contributing to the overall customer experience.

Responsibilities:

Managing and answering inbound calls to assist customers with their queries and concerns.

Utilizing Microsoft Office Suites and other proprietary CRM tools to maintain and update customer records.

Reviewing and marking up drawings sent in by customers as part of their inquiries (training will be provided).

Writing and proposing solutions to customer queries (training will be provided).

Scheduling appointments and organizing meetings as required.

Ensuring the seamless flow of information within the team by coordinating with other departments.

Participating in the estimations process (training will be provided).

Handling both inbound and outbound calls to maintain customer relationships.

Managing data entry tasks and maintaining the accuracy of customer information.

Contributing to inside sales activities without the need for closing deals. Requirements - Minimum of 2 years experience in a customer service role.

Proficiency in answering inbound calls and providing quality customer service.

Prior experience in a call center setting is preferred.

Strong data entry skills with attention to detail and accuracy.

Ability to correspond professionally via email with customers.

Experience with both inbound and outbound calls is beneficial.

Proficiency in Microsoft Excel and Microsoft Word is required.

Experience with order entry and processing.

Ability to schedule appointments effectively and efficiently.

Previous experience in inside sales is a plus.

Experience with inbound sales and understanding of sales techniques. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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