ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)
Join Our Community of Food People!
$20.00/Hour, Benefits on Day 1!
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
Be flexible and work well in an everchanging and fast paced environment.
Phone and email etiquette and standards of excellence in all forms of communication.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
Respond to product inquiries from customers.
Confirm invoices in system, put in numerical order and file invoices.
Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
Other duties as assigned by Manager.
SUPERVISION : N/A
RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support External: Customers
External: Customers
WORK ENVIRONMENT
Onsite : The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.
MINIMUM QUALIFICATIONS
Three years' experience in customer service required
Excellent verbal communication skills and problem resolution ability required.
Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).
EDUCATION
High School Diploma or equivalent required
PREFERRED QUALIFICATIONS
Experience in working in food manufacturing or distribution.
CERTIFICATIONS/TRAINING
N/A
LICENSES
N/A
PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for described length of time
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND
FREQUENTLY
WALK
OCCASIONALLY
DRIVE VEHICLE
NEVER
SIT
CONTINUOUSLY
LIFT:
1-10 lbs (Sedentary)
OCCASIONALLY
11-20 lbs (Light)
OCCASIONALLY
21-50 lbs (Medium)
OCCASIONALLY
51-100 lbs (Heavy)
NEVER
Over 100 lbs (Very Heavy)
NEVER
PUSH/PULL
NEVER
CLIMB/BALANCE
NEVER
STOOP/SQUAT
NEVER
KNEEL
NEVER
BEND
NEVER
REACH ABOVE SHOULDER
OCCASIONALLY
TWIST
OCCASIONALLY
GRASP OBJECTS
NEVER
MANIPULATE OBJECTS
NEVER
MANUAL DEXTERITY
CONTINUOUSLY
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $15.00-$25.00/hour.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off? , short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$15 - $25
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
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US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.
US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\CCPA\policy.pdf) .
US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .
Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf) .
US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.
