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Operations Manager

Compass Group, North America • Jamaica, NY • 1w ago

Restaurant Associates

Position Title: Operations Manager

Pay 14

Reports To:

Salary: $85,000

Other Forms of Compensation:

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

Working as an Operations Manager, you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

Key Responsibilities:

Hires, trains, and develops all FOH restaurant staff in fine dining service standards

Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars

Organizes and conducts pre-shift and departmental meetings daily

Maintains communication with all departments to ensure customer service needs are met

Creates seating charts and station assignments daily, following up with support staff of daily expected business

Maintains all reservation systems and books to accommodate business demands

Creates side work assignments and ensures completion with wait staff

Maintains the highest level of service to client/guest, ensuring their satisfaction

Maintains cleanliness and presentation of dining room area

Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

Preferred Qualifications:

Bachelor's Degree preferably in hospitality, or equal fine dining experience

Six to eight years of upscale fine dining with at least three year of management experience

Cash handling and reconciliation of cash banks and POS systems

Ability to hire, develop, train, coach and counsel hourly associates

Ability to plan, market and execute special events/promotions

Ability to monitor and track budgets and expenditures

Excellent written and verbal communication skills

Excellent knowledge of customer service techniques and current service standards

Must be able to remain poised and focused under pressure

Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems

Conformity to the highest standards of personal integrity and ethical behavior

Professional appearance and demeanor required

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\RA.pdf) for paid time off benefits information.

Req ID: 1420672

Restaurant Associates

Michael Abbey

[[req_classification]]

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