SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
This position will be the manager of the warehouse administration and finance team. This individual will be responsible to working across internal and external client teams to bring new clients onto SitusAMC's warehouse financing related platforms. This person will be responsible to assist the team in new business development for new clients and to further develop existing client relationships, products, and services. The employee will be the primary point of contact for clients and will be responsible to make sure new client's implementations are completed in a timely manner. The employee will provide direction to the operational team and will be responsible to provide day to day operational support for clients of the Warehouse Financing business as needed.
Essential Job Functions:
Strong knowledge of the Warehouse Financing Solutions line of business; including support for Technology, Administrative Services & Asset Backed Commercial Paper program
Execute on deliverables with keen sense of urgency and customer service
Manage warehouse administration and finance operations team including career growth & development
Impeccably handle dynamic, high stress situations/environments
Supervise, train, and set expectations for onshore and offshore teams in accordance with department and company standards
Drive business critical content in key documents to support the WFS business: policies & procedures, service level agreements (i.e., performance metrics), marketing materials, project plans and client deliverables
Attend client meetings, conferences and drive client deliverables
Develop and execute Project Plans for onboarding new clients
Closely coordinate cross functional teams, primarily ProMerit implementation and product specialist teams
Ability to provide feedback in creating prospective client proposals, contract negotiations, service agreements and client presentations
Handle the day-to-day execution of all client needs (onshore responsibilities)
Professional and timely communication with clients via conference calls, zooms and email
Demonstrates ability to manage multiple client requests or inquiries
Demonstrate ability to process client requests in a timely manner and meet deadlines
Liaise with offshore resources to ensure seamless coverage of all client requirements
Work cohesively with Head of Warehouse Financing Solutions business to construct efficient workflows, pitch prospective clients for new business, drive premium service business, resolve customer complaints
Communicates well with clients
Seek opportunities to generate growth within the business unit
Provide seamless client coverage in the event a team member is out of the office
Other activities as may be assigned by your manager.
Qualifications/ Requirements:
Bachelor's degree or equivalent from four-year college/technical school or equivalent combination of education and experience
Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.
Experience managing large mortgage warehouse financing operations teams
ProMerit and WLS expertise preferred
Knowledge of the mortgage business and previous work on similar products
Experience overseeing project teams
Self-motivated, solution oriented, high energy
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies
Expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations
Balances team and individual responsibilities; exhibits objectivity and openness to other's views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's effort to succeed
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments
Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Working remotely, in office, hybrid arrangement, onsite with clients
Business travel to meet with clients or attend conferences
LI-REMOTE
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
The annual full time base salary range for this role is
$100,000.00 - $190,000.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.
Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp\%20English\formattedESQA508c.pdf?version=0)
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf)
