Managed Account Coordinator - 3rd Shift

FEDEX LOGISTICS INC • Tonawanda, NY • 2w ago

This is role is hybrid out of our Tonawanda, NY office. It will allow some work from home opportunity and some in the office work dependent on company policy. Work Schedule: 3rd shift - Sun-Thu 9:00pm - 5:30am EST.Wage: $18.15 HR Overview: To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).Facilitate entry processing, as well as pre arrival and post arrival exception resolution.Prepare, analyze, and/or submit documentation to CBP and PGAsDevelop and maintain a strong relationship with customer's front-line personnelSupport Account Administrators with account management activities (exception logs, special spreadsheets).Perform route cause analysis as directed by the Account Administrator.Research and resolve customer billing issuesCoordinate post-entry activities on the customer's behalfManage the entry verification process.Sort and assign department workloadAccess clients systems (external systems) as necessary.Correspond with business partners in various mediums to include written, phone or e-mail.Produce operational trend reportsKeep business partners apprised of the exception process.Pre alerts - receive and respond as needed per customer SOP.Maintain general knowledge of FedEx products and servicesPerforms other duties as assigned.Paid Training Provided.Experience:HS Diploma or GED required.12 months of brokerage or transportation experience and/or customer service experience required.Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).Interact with customers, internal staff/departments and management of all levels.Excellent communication skills, verbal and written.Preferred Qualifications: qualificationsi" data-denotation-char="#" contenteditable="false"> qualificationsii" data-denotation-char="#" contenteditable="false">Pay Transparency: transparency1" data-denotation-char="#" contenteditable="false">This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current transparencyII" data-denotation-char="#" contenteditable="false">starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors transparencyiii" data-denotation-char="#" contenteditable="false">permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: transparencyposting_range" data-denotation-char="#" contenteditable="false">

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