Job Description:
Role Summary/Purpose:
The AVP, Data Quality Specialist will be responsible for the working cross-functionally across stakeholders to analyze, organize and plan work activities in support of addressing and resolving data issues raised by data analysts, data scientists or any user of Synchrony data assets as Synchrony migrates to a public cloud environment.
Our Way of Working
We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Perform root cause analysis in support of Data Quality issues and data usage impediments that are escalated to the Data Office as part of workload migration to the public cloud and ongoing operations.
Monitor and maintain Data Quality and Data Issue Management operating level agreements in support of data quality rule execution and reporting.
Partner with Technology and other critical stakeholders to assure that Data Quality issues are properly prioritized, analyzed, and resolved.
Assess data management risks and evaluate effectiveness of controls in support of Synchrony's transitions to the public cloud.
Effectively communicate the status of data quality issues and data management control execution to key stakeholders
Support and mentor teammates in the support, maintenance and development of solutions supporting data and analytic capabilities.
Work with data extensively, querying from multiple databases, performing data quality and integrity checks, applying, and validating business rules, developing dashboards, and deploying solutions.
Influence and negotiate with a diverse range of stakeholders to achieve the most effective outcomes.
Recommend, design, and implement data quality specifications within Synchrony's approved Data Quality platforms.
Participate in the solution design of data quality and data issue management technical and procedural solutions.
Participate in the planning and execution of agile release cycles and iterations.
Work on a mix of projects and data analysis work.
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor's degree, or in lieu of degree, high school diploma/GED and 9+ years of analytics or technology support experience, including hands-on experience in software development and technical operational support.
5+ years of analytics or technology support experience including:
2+ years of experience with Data Management or Data Analytics
2+ years of experience in supporting data issues analysis and resolution and data quality activities
Desired Characteristics:
Broad understanding of banking, credit card, payment solutions, collections, marketing, risk and regulatory & compliance.
Experience using data governance and data quality tools such as: Collibra, Ab Initio Express>IT; Ab Initio MetaHub.
Proficient in writing / understanding SQL.
Experience querying/analyzing data in cloud-based environments (e.g, AWS, Redshift)
Intermediate to advanced MS Office Suite skills including Power Point, Excel, Access, Visio.
Strong relationship management and influencing skills to build enduring and productive alliances across matrix organizations.
Demonstrated success in managing multiple deliverables concurrently often within aggressive timeframes; ability to cope under time pressure.
Experience in partnering with a diverse team composed of staff and consultants located in multiple locations and time zones.
Grade/Level: 11
The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Information Technology
