Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support (ES) Strategy and Operations (ES S&O) is hiring!
The Customer Lifecycle team within Enterprise Support Strategy, Operations, and Enablement (SOE) is looking for a smart, enthusiastic, and creative thought leader with a strong background in sales operations and supporting field organizations. This individual contributor leader will own the day-to-day operations for the Strategic Industries & Latin America Premium Support Business Development (PSBD) businesses and partner with the Field BD leadership to drive revenue growth and increase adoption of AWS Support Services in line with GTM strategy.
We are looking for a senior leader who can leverage their depth of operations experience to drive the performance, effectiveness, and efficiency of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to owning and executing key field BD operations activities and mechanisms within the geographies (ie. Territory planning), to driving strategic planning activities within the geographies, to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to "roll up the sleeves", dive deep, and solve important business problems.
As a Sr. Sales Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:
Own P&L in partnership with Line of Business leadership for one or more geographies: accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives
Act as Single Point of Contact for the Line of Business for one or more geographies
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.
Lead strategic planning and annual planning activities with and for the geo leaders
Own and execute key Field BD operational mechanisms
Define and lead the Premium Support Business Development rhythm of business
Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting.
Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management - lead and deliver training as needed
Manage the cadenced business reporting for the business segment.
Develop relationships and processes with sales, finance, ES Leaders, HR, sales operations, and other stakeholders
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
Key job responsibilities
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Basic Qualifications
Bachelor's degree or equivalent
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
5+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
5+ years in project management and leading large cross-functional teams in operations and process improvement areas
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc., advanced Microsoft Excel Skills
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Experience working within a high-growth, technology company.
MBA or other relevant advanced degree.
7+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
