Sr. Program Manager, Kuiper Customer Terminal Supply Chain

Amazon • Arlington, VA • 5h ago

Description

We are seeking a highly motivated and detail-oriented Program Manager to join the FLAT Engagement team within Kuiper's Inventory Fulfillment and Supply Chain organization. This role will support the launch and scaling of Kuiper's global fulfillment models by operationalizing engagement with Finance, FinOps, Legal, Accounting, Trade, and Tax (FLAT) stakeholders.

As Kuiper expands into non-Retail geographies and fulfillment models that differ from Amazon-native systems, compliance readiness and system extensibility become critical. This Program Manager will partner with a Senior Product Manager to implement and evolve a structured engagement framework that enables timely, compliant launches and reduces technical debt across financial and legal systems.

This is a unique opportunity to contribute to one of Amazon's most innovative programs, playing a pivotal role in enabling global expansion through operational rigor, compliance foresight, and scalable design.

Key job responsibilities

Operationalize FLAT Engagement Frameworks

Implement standardized intake, prioritization, and escalation mechanisms to support timely involvement of FLAT stakeholders in country launches, program design reviews, and compliance readiness milestones.

Lead Cross-Functional Requirements Mapping

Drive structured engagement with Accounting, Tax, Trade, Legal, and Finance stakeholders to align on jurisdiction-specific and fulfillment model-specific requirements, particularly in non-Retail countries.

Manage Risks, Issues, and Dependencies

Own RAID tracking for all FLAT deliverables; proactively escalate integration gaps (e.g. UCS, FRAMES, Payee Central), unresolved compliance requirements, or delays to the Product Manager and leadership teams.

Coordinate User Acceptance Testing (UAT)

Partner with engineering, product, and FLAT stakeholders to define and execute test plans for financial and compliance workflows (e.g., tax booking, customs, fixed asset registration, revenue/cost recognition).

Drive Documentation and Tooling Adherence

Ensure traceability and auditability of all FLAT decisions through Jira, xRD tooling, and standardized templates. Maintain clear documentation of design decisions and cross-functional agreements.

Enable Repeatable, Scalable Execution

Identify reusable frameworks and opportunities to codify best practices (e.g., JEM templates, customs invoice mapping logic, DSN traceability workflows) across future launches and fulfillment models.

Support Strategic Planning and Go/No-Go Readiness

Contribute to the definition of launch-readiness gates for FLAT domains and own the operational execution of those checkpoints within broader Inventory Fulfillment launch planning.

Partner with Senior Product Manager

Collaborate to evolve the FLAT 3-Year Plan, align near-term roadmaps with cross-functional timelines, and communicate key risks, progress, and decision points to leadership.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team

The FLAT Engagement team sits at the intersection of product, compliance, and operational excellence. We ensure that as Kuiper enters new markets and innovates on inventory fulfillment strategies (including consignment, rental, and direct-to-technician delivery), our financial, legal, and tax partners are embedded in the launch lifecycle from the start. Our team exists to de-risk global expansion, drive automation of manual compliance processes, and create repeatable patterns across geographies. This Program Manager will be a foundational team member and instrumental in building this function from the ground up.

Basic Qualifications

5+ years of working cross functionally with tech and non-tech teams experience

5+ years of team management experience

5+ years of cross functional project delivery experience

5+ years of program or project management experience

Experience defining program requirements and using data and metrics to determine improvements

Bachelor's degree

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership

Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

Experience implementing repeatable processes and driving automation or standardization

Experience owning program strategy and end to end delivery

Experience defining program requirements and using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

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