Customer Operations

Robert Half • Newton, MA • 2w ago

Description We are in the Drink & Beverages industry, located in Newton, Massachusetts, and are in search of a detail-oriented individual for our Customer Operations role to join our team. This role will involve managing customer service operations, including order processing, logistics, and customer support. As part of our team, you will be instrumental in ensuring efficient and cost-effective delivery of our products.

Responsibilities:

Manage and resolve shipping or delivery issues effectively

Coordinate with the warehouse for successful order fulfillment

Handle customer inquiries and provide excellent customer service

Analyze data to improve customer service operations

Collaborate cross-functionally to ensure seamless operations

Ensure timely delivery of products to customers

Process customer orders meticulously and promptly

Maintain a seamless communication channel with all impacted parties

Spearhead inventory coordination for optimal operations

Use your administrative skills to maintain accurate customer records. Requirements - Proven experience in the Drinks & Beverages industry

Strong communication skills, both written and verbal

Prior experience in a call center customer service role

Demonstrated ability to deliver high-quality customer service

Proficient in administrative assistance duties

Ability to handle customer queries and complaints effectively

Able to work in a fast-paced environment

Strong problem-solving skills and ability to make quick decisions

Excellent organizational skills

Ability to work well as part of a team, as well as independently

Proficiency in using computer systems and software relevant to the role

Willingness to learn about and stay updated on products in the Drinks & Beverages industry.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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