Hotel Host (Guest Service Agent) FT/ AM Shift

Hyatt • Fremont, CA • 2w ago

Description:

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you. Visit http://hyatt.jobs to view other hotel job opportunities at Hyatt.

Qualifications:

KEY SKILLS/RESPONSIBILITIES

Guest Service & Hospitality: Provide a warm and friendly atmosphere, greet guests, and respond to inquiries about hotel services, breakfast offerings, and local area attractions. Assist was Check-in & out's as well as makign guest reservations. Ability to operate a Multiline Phone.

Customer service experience is required, preferably in a hotel or related field

Must have schedule flexibility for both AM/PM shifts, weekends and holidays

Weekend availability is required

Requires strong command of the English language to include speaking, reading and writing

Valid Drivers License is required.

Ability to learn quickly and work in fast paced position with guest interaction

Must be able to multi-task

Must be 18 years or older

A true desire to satisfy the needs of others in a fast paced environment

High school diploma or equivalent required

Must possess basic computer skills, i.e. Word, Excel, etc.

Food & Beverage Preparation: Prepare, setup or serve breakfast items, specialty beverages (including coffee and tea drinks), and maintain high food safety and sanitation standards.

Cash Handling & POS Transactions: Perform basic cashiering duties such as closing checks, processing payments, and maintaining transaction records as needed.

Physical Stamina: Ability to stand for extended periods, lift and carry items (20-50 lbs.), and perform tasks that require bending, reaching, and moving throughout the shift. Ability to handle stressful situations calmly and professionally.

We Offer Excellent Benefits:

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental, and Vision Insurance

401K with company match

Paid Vacation, sick days, new child leave, and personal day

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

The pay range for this position is $18.00-$20.00 per hour. This is the pay rate for this position that Hyatt Place Fremont reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Primary Location: US-CA-Fremont

Organization: Hyatt Place Fremont/Silicon Valley

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: FRE000385

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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