Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita(TM), an Allied Universal® Company, is hiring a Senior Director - Client Services. The Senior Director - Client Services is responsible for the overall service delivery and customer relationship management of a high-profile Deposita customer account. This position acts as the lead point of contact for the customer, it ensures that contract requirements are met, and that customer's expectations are exceeded. Additional responsibilities include managing the delivery of retail analytical services to reduce loss, improving cash management processes, ensuring service levels are maintained, and identifying ways of enhancing and expanding the services supplied by utilizing additional support functions within the company as it relates to the customer.
RESPONSIBILITIES:
Liaise and build deep professional relationships with client representatives
Ensure service requirements are delivered to client by ensuring robust processes and infrastructure is in place
Play a significant role in long-term planning, including initiatives geared toward growing operational excellence for our client
Create and support enhanced management reporting, information flow, business process and organizational planning for our client
Support local teams and third parties to achieve client and Deposita expectations
Ensuring regular updates and initiatives are communicated internally as well as externally
Understand and maintain working knowledge of competition, industry practices and general business rules that affect Deposita's relationship and operations within our client
Determine the necessary amount of customer interaction and communication to ensure to exceed customer expectations and the expectations of Deposita
Negotiate, develop, and implement an approval and escalation process with our client, for special non-standard service requests
Develop, implement, and maintain a contract compliance program to ensure that all operations are in compliance with contract specifications for our client
Analyze and propose additional services or enhancements for addressing unmet client needs
Determine training and compliance procedures methods on issues that have a potentially substantial impact on the delivery of services, contract compliance, and personnel suitability for the client account
Provide transition services to Senior Vice President of Operations and other support as requested
QUALIFICATIONS:
Bachelor's degree in Business, Marketing, Accounting, or related studies
Minimum of seven (7) years of experience in a leadership role involving the delivery of B2B services to large multi-location customers
Successful account management experience with large business accounts
Prior work experience in the cash solutions marketplace
Work history to include demonstration of:
Strong customer service skills
Excellent written and verbal communication skills
Detailed logistical and analytical skills
Demonstrated understanding of business processes and their purpose
Excellent organizational and prioritization skills
Effective oral and written communication skills
Planning and organizing
Proficiency with Microsoft Office Applications
Problem solving
Active listening
Encourage effective teamwork
Assess and evaluate situations effectively
Identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Coaching, mentoring, motivating
Strategic Orientation
Team Leadership
Setting and achieving goals
Teamwork
Attention to detail
PREFERRED QUALIFICATIONS:
Master's degree in Business Administration, Marketing, or a related field
Retail B2B account customer service experience
Prior Cash transit or Cash management experience
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .
Job ID: 2025-1366128
Location: United States-Florida-Jupiter
Job Category: Management
