Home Delivery Customer Service Coordinator

Crate & Barrel • Naperville, IL • 2w ago

We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers' homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection.

What you'll do:

Manage the shipment and routing of outbound freight to ensure cost-efficient and timely delivery of product.

Research various transportation methods, investigating cost and performance. Liaises with internal stakeholders, drivers, vendors, customers, and contracted carriers in planning the movement of freight.

Handle and resolve escalated customer service issues directly with the customer.

Investigate and resolve issues related to damages, shortages, and overages.

Rotate through different departments, as necessary, to meet the demands of the business.

Participate in ongoing training regarding technology upgrades and new systems applicable to the position.

Coordinate meetings and communications between the cross-dock, stores, drivers and Distribution Center to maintain the highest level of service.

Train and monitor third-party contractors on Crate and Barrel delivery procedures and monitors compliance to ensure standards of service.

Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Ensure all customers are provided with exceptional service.

Perform all job tasks assigned by the leadership staff to achieve and maintain daily productivity and quality goals.

What you'll bring:

A minimum of 1+ years of related work experience

Customer service experience preferred

Associate's degree in related field

Strong Mathematical skills

Strong problem solving and analytical skills

High attention to detail

Computer literate including but not limited to Google OS

Familiarity with AS400

Clerical, word processing, and/or office skills

Mechanical aptitude to assemble furniture pieces

Possess a complete understanding of training and communication resources relevant to the position

Awareness of loss prevention, security and safety following the guidelines as outlined in the

Company Code of Conduct and Associate Policy manuals

Good communication skills

Ability to work in a team environment

Basic English Language proficiency

Minimum Starting Rate: $20.00 Hourly

Up to: $24.06 Hourly

Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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