Specialist, Security Operations

American Airlines • Dallas, TX • 3w ago

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is a member of the Security Operations Team within Corporate Security, which is part of the Government Affairs Division.

?You will be part of the 24/7/365 team working in the Integrated Operations Center (IOC), providing real-time security assessments, recommendations, and other assistance in support of the overall operation of American Airlines.

What you'll do

Assess reported security incidents to determine appropriate action, escalation, and response

Monitor Global Security Events to identify potential operational security risks

Provide guidance and assessments for all security-related incidents

Prepare and disseminate daily briefs and security incident notifications as needed

Make notifications of operational security incidents to relevant government agencies in accordance with regulatory requirements

Provide support as needed for the broader Security Operations and Risk team

Manage and execute internal and external watch lists

Inhibit passenger tickets to restrict travel as needed

Provide initial Corporate Security representation for all emergency activations

Interface with Local, State, and Federal government stakeholders during security incidents

Provide 24-hour operational security support system-wide to team members addressing security concerns

Build relationships with internal and external stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma

Fluent in English (Read, Write, Speak)

?Work experience in one or more of the following areas: Airport/Airline, Operations Center (such as GSOC), Security, Law Enforcement

Preferred Qualifications- Education & Prior Job Experience

Fluency in a second language

Airline and/or operational security experience

Experience with SABRE RES, DECS and/or QIK

GSC certification

Advanced degree and/or training, especially in emergency management or aviation

Leadership/Supervisory experience

Skills, Licenses & Certifications

Ability to be decisive and calm in a demanding operational environment

Ability to work any shift, including weekends and holidays

Ability to exhibit leadership, professionalism, courtesy, and respect

Skills in problem resolution

Ability to appropriately plan and prioritize multiple responsibilities

Ability to handle heavy call volume, email, and in-person requests at once

Ability to work well in a small team environment with minimal supervision

Ability to positively adapt to frequent change

Ability to be self-motivated and willing to initiate an action plan related to security incidents

Ability to self-manage attendance and performance

Knowledge of native SABRE RES, DECS and/or QIK

Knowledge of SharePoint/PowerBI

Knowledge of Everbridge mass notification system

Knowledge of Microsoft Office to include Word, Excel, Outlook, Teams, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

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