Description Job Summary: The Whey Products Coordinator is responsible for timely and accurate shipments. The coordinator will work with whey production and shipments. Verifies and keeps records of all assigned incoming and outgoing product. PRIMARY RESPONSIBILITIES: Receive customer orders, calculate pricing and enter into the Ross System. Call on assigned customers to obtain orders by phone. Input order requests into the database. Handle customer issues from inception to final resolution. Communicate changes in volume or unproductive accounts to the Whey Sales Maintain the customer pricing forms. Correct sales order pricing based upon market and customer contracts. Generate invoices, credits, amend sales orders, and re-billings for all foreign and domestic shipments. Coordinate and arrange whey powder shipments to customers and outside warehouses. To include certificates of analysis, bills of lading, order set-up, transportation, invoicing, tracking, and reports to accounting department. Generate necessary reports for monthly inventory reconciliation. Verify daily production, product quality, and inventory. Negotiate settlements for incoming loads of WPC and permeate. Negotiate settlements and generate invoices for outgoing shipments of sweet cream and whey cream. Assist as needed for programming/recording for phone system. Meet with customers directly when necessary. Some travel may be required. All other duties as assigned. Skills and Qualifications: Excellent arithmetic and reading skills generally acquired by a high school diploma or its equivalent. 1 to 3 years of office experience. Excellent communication/phone skills. Previous customer service or sales experience of at least 5 years. Proficient in Microsoft Office. Ability to learn proprietary computer systems. Schedule: Shift 6:00am to 3:30pm Monday through Friday. Pay: Pay range of $22.00 per hour to $24.00 per hour depending on experience Benefits: Medical - Prescription Drug - Dental - Vision Paid time off (PTO) 401(k) with company match Disability, life and voluntary insurance Employee Assistance Program Profit Sharing Internal Career Opportunities ) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)
