Aftermarket Sales & Proposal Analyst

Fairbanks Morse Defense • United States, United States • 3w ago

Summary

The Aftermarket Sales & Proposal Analyst will support assigned customer accounts and coordinate with a cross-functional team to develop strategic proposals for complex bids. A broad knowledge of Fairbanks Morse Defense products and systems will be required to lead the development of winning strategies that exceed customer requirements and meet corporate capture and margin targets. The individual will develop proposals by engaging in complex, multi-step processes. Works independently; performing a full range of responsibilities within the job function; analyzes problems/issues of diverse scope and determines solutions. This is a highly networked role that requires an ability to work under pressure with challenging deadlines.

Principle Duties and Responsibilities

Responsible for overseeing the successful execution of project proposals by keeping project deliverables on-track will require the ability to interpret specifications, analyze cost information, and develop proposals

Use competitive intel, historical data, and team member feedback to develop winning sales strategies that meet business objectives and mitigate risk

Present sales strategy to cross-functional teams and leadership in Bid Review meeting

Develop comprehensive proposal and present to customer; continue to follow-up with customer until order is secured

Conduct project turnover meeting with Project Managers and Service Centers to ensure smooth project implementation and successful delivery of services

Cultivate and sustain robust relationships with key accounts, acting as their primary point of contact for all inquiries, concerns, and escalation

Manage daily business for customers including but not limited to:

Respond to customer inquiries for updates on order fulfillment

Provide updates on order delivery changes

Acknowledging and resolving customer complaints

Take lead role in customer-related activities, including assisting in the coordination of customer visits, at both customer site and factory visits

Lead and/or participate in recurring virtual meetings

Collect and analyze customer data as required to meet objectives

Review purchase orders and ensure pricing, quality certificates, and compliance requirements are consistent with quotes

Contribute to sales forecasting efforts through frequent communication with customers about order probability and timeframes

Qualifications and Educational Requirements

Bachelor's degree in business administration, management, technical degree, or equivalent experience preferred

Five years of inside sales and/or supporting customer account growth experience required, preferably within manufacturing industry

High degree of written and verbal communication, ability to handle multiple complex assignments simultaneously

Excellent problem-solving and analytical skills, with the ability to identify and address client needs effectively

Ability to understand and execute on complex processes

Strong attention to detail

Service minded and proactive day-to-day with the ability to work independently, and support both internal and external customers and teams

Experience using CRM and ERP systems required, SalesForce and Oracle desired

Strong MS Office skills including Word, Excel, and Outlook

Proficient with advanced excel (VLOOKUP's)

Maintain updated knowledge of company products and services

Excellent technical and analytic aptitude

Basic understanding of diesel engines preferred

Travel up to 10%, domestic (service centers and customer sites)

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information,

This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

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