Mobile Crisis Response- Program Assistant

AUNT MARTHAS YOUTH SERV CTR., INC. • Carpentersville, IL • 2w ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12664697

ESSENTIAL DUTIES AND RESPONSIBILITIES

Handles incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit. Maintain accurate crisis documentation systems and providing the Director reports based on that documentation. Assisting with the on-boarding process of new staff which includes having a working knowledge of departmental databases, spread sheets, new hire binders, and providing office supplies, etc. Organizes and maintains employee files and records as well as possible new hire documentation. Organizing department meetings which includes securing dates, times, and locations for the meetings to occur, creating agendas, taking minutes, and also prepping by providing needed supplies/materials for the meeting. Reviews and prepares documents for all internal and external meetings in a timely manner (maintaining the agenda, and meeting minutes). Responsible for meeting follow up by taking meeting notes, transcribing, and distributing meeting minutes in a timely manner to staff after obtaining approval from the Director. Proficient in the use of Microsoft Office which includes formatting and creating documents, spread sheet, reports, memos, presentations, flyers, and graphics as needed. Provides historical reference by maintaining accurate paper and electronic department files. Manages projects on behalf of the Mobile Crisis Response Unit, and assist with auditing files. Provides high quality customer service to all internal and external participants, community partners, and staff. Assist with inter office correspondence by coordinating the internal and external delivery of referrals, mailing documents, and acting as the liaison with any communications between the department, participants, families, community partners via phone, fax, and in person. Maintaining department office supplies, and completes all vouchers, expense reports, and purchase orders by established deadlines. Sending important reminders to staff for calendar events, trainings, immunizations, etc. Update Community resource binders for Linkage and Referrals within the community that Crisis responders share with families. Checking MCRU emails, voicemails, e-Fax, and scan documents daily to ensure case managers receive the documentation and information for the post crisis follow-up for aftercare services with participants. Provide required department documentation (i.e., mileage, time sheets, etc.) as indicated by agency protocols. Complete all required Federal, IDHS and Agency Core Curriculum and Mandated Reporter trainings, meetings and workshops as required. Maintain important department schedules for mandatory agency compliance deadlines and renewals. Performs all other duties and projects as assigned.

TRAUMA INFORMED CARE

Ensure that all employees are using a trauma informed approach to all of their work duties that include the 5 Ss. This approach sets a high priority for staff and client:

Safety (physical and emotional safety)

Self-regulation (ability to manage ones own emotions so they do not

interfere with the helping process)

Supportiveness (building relationships with clients that are

respectful and caring)

Strengths (seeking to identify positive traits of all clients)

Self-care (resolve any secondary stress reactions)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Bachelors degree preferred; Previous administrative assistance experience required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PERFORMANCE IMPROVEMENT

Ability to understand and demonstrate Aunt Martha\'s 4-step Performance Im

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