Account Manager

Sheridan MN • Brainerd, MN • 2w ago

The Account Manager will coordinate production of jobs by facilitating the flow of job information between the customer and plant in order to satisfy customers, maximize profit and further company growth. JOB SUMMARY: Serve as the primary contact at the plant for customers, operations, purchasing, scheduling, and sales maintaining professional relationships with all. Initiate and lead meetings with the appropriate Sheridan personnel to ensure customer expectations are understood and executed and to resolve problems for customers. Ensure required information/job files for Billing are complete and accurate. Participate in customer visits and entertainment at our facilities. Manage all customer shipping and mailing instructions. Assist other AM s with peak workloads and desk coverage as needed. Support Sales to grow sales. Direct customers to the most efficient workflows and upsell other Sheridan services when opportunities present themselves. Keep Sales Representative informed of significant events such as schedule changes for critical jobs, competitor or pricing information provided by customers, good news, complaints, or disputes, changes in the customer s organization and key decision makers. Set up and prepare FTP and Insite transaction files and communications for customers. When necessary, train customers on how to submit jobs through these sites. Process customer complaints and follow up on these issues with the appropriate department. The Account Manager will be the primary negotiator representing Sheridan regarding customer complaints. They should balance the goals of satisfying the customer and conserving company resources during all complaint negotiations and communicating with the customer on investigating and resolving issues. Monitor jobs on priority schedules or deadlines, coordinate job schedules and workflows with manufacturing, review jobs on credit hold in production and in shipping. Give direction to Operations on which orders should be prioritized if backlogs or delays develop. Other duties as assigned. Travel/Hybrid Schedule Work Requirements Minimal travel for seminars, company meetings, etc. May require occasional overnight stay. Account Managers may work a hybrid schedule from home with approval, and subject to the CJK Group Telecommuting Policy. CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 218-829-2877 or smn.jobs@sheridan.com.

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