IT Support Specialist II

City of Pittsfield • Pittsfield, MA • 2w ago

JOB TITLE: IT SUPPORT SPECIALIST II DEPARTMENT: INFORMATION TECHNOLOGY
EMPLOYMENT TYPE: FULL-TIME/EXEMPT UNION/NON-UNION: NON-UNION Reporting
to the Chief Information Officer, the IT Support Specialist II is
responsible for maintaining, supporting, and administering the City of
Pittsfield\'s production systems. This includes servers, network
hardware, backup systems, cloud platforms such as Microsoft 365, and
Microsoft enterprise platforms such as Active Directory, Exchange,
SharePoint, and Hyper-V. The IT Support Specialist II must approach this
role from a customer service focus, and should consider their coworkers
as being their customers. As such, technical knowledge, responsiveness,
and interpersonal skills are each critical elements of success in this
position. We are an affirmative action/equal opportunity employer
committed to promoting a multicultural work force, excellence in public
service, and on-going mutual respect in our working relationships. We
strongly encourage people of color, people with disabilities, LGBTQ+
individuals, bilingualists, and people from other underrepresented
groups to apply for our open positions - recognizing and respecting that
diverse perspectives and experiences are valuable to our team and
essential to our public service. RESPONSIBILITIES Configure, install,
and manage network switches, routers, firewalls, wireless access points,
and other network devices. Resolve LAN / WAN connectivity issues.
Administration of Microsoft 365 and other cloud platforms.
Administration of Active Directory. Administration of Windows Server
including; Exchange SharePoint Hyper-V Failover Clustering
Administration of on premise and cloud based backup system, email
archiver, and email security system. Responsible for IT Security
including; Patch management Group Policy planning Vulnerability
assessment scanning Antivirus administration Written security policy
planning Administration of facilities security systems. Processing of
public records requests. Creates and maintains system documentation,
e.g. network diagrams. Manage help desk system (monitor for and respond
to help desk tickets as they are submitted by end users.) Provide end
user support. May perform in a supervisory capacity during the absence
of the CIO. Performs other duties as required or assigned.
QUALIFICATIONS At least seven (7) years of full-time experience in an IT
support-related field as a System Administrator, Network Administrator,
or other similar position. Bachelor\'s degree in computer science or
information systems is preferred. Any equivalent combination of
education, training and experience which provides the required
knowledge, skills and abilities to perform the essential functions of
the job. Must possess a valid driver\'s license. Preference will be
given to candidates who possess a CCNA, CISSP, CEH, or Microsoft
enterprise certifications. Expertise with Microsoft 365 administration.
Expertise with Active Directory administration. Expertise with Windows
Server administration including Exchange, SharePoint, Hyper-V, and
Failover Clustering Expertise with network support and design including
routing, VLANs, ACL\'s, and firewall configuration and management.
Proficient with Microsoft Office and Microsoft Visio Willingness and
ability to learn new technologies and take on additional
responsibilities as required by the position. Excellent interpersonal
skills: ability to handle problems effectively in response to day-to-day
crises in calm and professional manner; ability to communicate clearly,
both orally and in writing; ability to work independently; ability to
deal appropriately with City employees, City officials, vendors, and
general public. HOURS Monday - Friday, 8:30am - 4:00pm 35 hours per week
SALARY \$73,760.42 - \$95,888.56 APPLICATION DEADLINE Monday, April 21,
2025 @ 4:00 PM

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