Back to Jobs search

Customer Service - Donor Support Technician

CSL Plasma • Willoughby Hills, OH • 2w ago

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process.

Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

Disconnect the donor when the process is complete.

Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

Alerts Group Leader or Supervisor of donor flow issues.

Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

Understand the policies and procedures associated with hyper immune programs at the center if applicable.

Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

Maintain confidentiality of all personnel, donor and center information.

May be cross-trained in other areas to meet the needs of the business.

Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

Will perform basic math calculations

Working Conditions

(physical & mental requirements)

Understand, remember and apply oral and/or written instructions

Understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

Do work that matters at CSL Plasma!

R-252772

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Similar Jobs

Sales and Service Technician

Bridgestone Americas • Cleveland Heights, OH • 12h ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complet...

12h ago

Go to Apply

Customer Supply Chain Relationship Specialist

Nestle • Solon, OH • 12h ago

Management & Administrative

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, inc...

12h ago

Go to Apply

Senior Manager Product Management | Grow

Epicor Software Corporation • Solon, OH • 2d ago

Management & Administrative

Join Epicor and Lead Our Product Management Team! As a Product Management Senior Manager, you will set the direction for a team responsible for increasing adoption and use of our products. You will strategize with multi...

2d ago

Go to Apply

Customer Service Associate

Walgreens • Willowick, OH • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

3d ago

Go to Apply

General Administrative

Robert Half • Shaker Heights, OH • 3d ago

Management & Administrative

Description We are offering a short term contract employment opportunity for a General Administrative role in the industry located in Shaker Heights, Ohio, 44122, United States. As a General Administrative, your main fu...

3d ago

Go to Apply

Customer Service Representative

Avery Dennison • Painesville, OH • 3d ago

Management & Administrative

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we...

3d ago

Go to Apply

Vice President Supply Chain Operations - Capacity Management

Eaton Corporation • Beachwood, OH • 4d ago

Management & Administrative

Eaton is hiring for a Vice President Supply Chain Operations - Capacity Management opportunity. This position can be based remotely within the United States with preference to the following Eaton's hub locations: Clevel...

4d ago

Go to Apply

Sr Sales Manager

GE Aerospace • East Cleveland, OH • 4d ago

Management & Administrative

Job Description Summary Unison is the leading provider of differentiated engine controls, accessories, and performance monitoring solutions in the Aerospace, Defense & Space segments. Serving both original equipme...

4d ago

Go to Apply

Customer Service Associate

Walgreens • South Euclid, OH • 5d ago

Management & Administrative

5d ago

Go to Apply

Human Resources Assistant

Aston Carter • Solon, OH • 1w ago

Management & Administrative

Job Title: Human Resources Assistant Job Description We are seeking a dedicated Human Resources Assistant to provide essential support in a dynamic environment. This role is crucial as the team is currently without...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.