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Customer Service Representative

Centuri Group, Inc. • Eastvale, CA • 2w ago

Date: Apr 9, 2025

Location:

Eastvale, CA, US, 91752

Company: NPL Construction (S4)

Description:

Pay Range: $18.65 - $24.81

Centuri companies consider several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.

Who We Are

Join the leader in underground pipeline construction andget yourself a solid career with solid pay!Take the first step on yourpath to career advancement; Join Us - we've got work for the next 100 years!

Our Customer Service Rrepresentative acts as a liaison between our customers and work crews. You will coordinate project scheduling and notifies customers in advance and provides updates as needed or requested.

What You'll Do

Receive and manage customer phone calls regarding comments/issues/complaints

Coordinate activities to resolve customer complaints and issues

Prepare job jackets for Foreman; printing all required documents (WRs, permits, service record cards, Miss Utility tickets, etc.)

Use Telogis and driver report to track assets and driver performance

Prepare project materials and collateral as necessary

Liaison between NPL, subcontractors and the Utility Company

Communicate with the Customer on work request

On-Site inspection of property of desired gas installation/replacement

Maintain well-organized filing and tracking systems

Retrieval of documents or information, as required

Other duties as requested by leadership

What You'll Have

High School diploma or equivalent

2-4 years related experience or equivalent combination of education and experience

Bi-lingual (English/Spanish) preferred

Ability to complete assignments while working under tight deadlines and with minimal or no supervision

Ability to support other employees by being directly responsible for improving information, services, or support other employees need to do their jobs

Ability to manage difficult customers on the phone and in person

A "quick learn" with aptitude to rapidly absorb and retain information

Ability to stay focused and manage multiple projects simultaneously despite fast-changing conditions

Keen eye for details

Exceptional customer service skills through interpersonal communication to work effectively with others (i.e. internal and external customers, co-workers, vendors, colleagues, etc.) in order to coordinate activities and arrive at mutual decisions

Strong written and oral communication skills

What You'll Get

Competitive Benefit Package including Medical, Dental and Vision Coverage

401K w/ Company Match

Voluntary Life & AD&D Insurance and Short-Term and Long-Term Disability

Vacation/Sick Time and Paid Holidays

Potential Bonus Opportunities

Career Development Opportunities

Employee Discounts

Weekly Payroll

Work Environment

Work is performed in a typical indoor office environment

Flexibility to work various schedules and stay late when necessary with little or no notice

Must be able to read documents, use a computer, communicate verbally and in writing

Mobility required within an office, warehouse and construction site environments

Ability to occasionally lift up to 20 pounds

Legal Stuff

Pass pre-employment, random, post-accident, and reasonable suspicion drug screens

Provide valid US work authorization documents for E-Verify

Satisfactory results of pre-employment background check results

Valid driver's license with clean driving record

With the health and safety of our employees, customers and the communities we serve in mind, all candidates who receive an offer of employment will be required to complete a COVID-19 risk assessment; your responses will help us determine an employment start date

Diversity, Equity & Inclusion Commitment

This job description is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.

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