Overnight Supervisor Postcard Cabins Wild Rise, Wild Rose WI

Hotel Equities • Wild Rose, WI • 2w ago

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Wild Rose in Wild Rose, WI.

Job Purpose:

Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property

Process daily audit procedure and pull daily audit reports

Audit and reconcile all revenue postings within Opera

Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed

Validate guest check-in & check out reservations, verifying all arrivals

Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line

Maintain the Postcard Cabins brand voice through all guest communication

Respond to ALL guest tickets in a timely manner for supervising Outposts

Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees

Qualifications and Requirements:

Education: High school diploma or G.E.D. equivalent required

Related Work Experience: Hotel, Food Service Management, Retail etc.

Supervisory Experience: 1-3 Years preferred

This job requires the ability to perform the following:

Must be able to read and write to facilitate the communication process.

Must be self-directed. There is minimal direct supervision.

Requires good communication skills, both verbal and written.

Must possess basic computational ability.

Ability to spend extended lengths of time viewing a computer screen.

Must be able to lift up to 30 lbs regularly.

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Other:

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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