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DVS Live Chat Agent - Office & Admin Specialist Int

State of Minnesota • Saint Paul, MN • 3w ago

Working Title: Live Chat Agent

Job Class: Office and Administrative Specialist, Intermediate

Agency: Public Safety Dept

Job ID : 85433

Location : St. Paul

Telework Eligible : No

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers and DPS employees eligible to bid (permanent, classified employees in the same job and class). Eligible bidders should apply through self service and confirm their bid by emailing megan.lund@state.mn.us by 11:59 PM 4/15/2025.

Date Posted : 04/09/2025

Closing Date : 04/15/2025

Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME

Division/Unit : DVS Administrative Services / DVS Op Support/DocumentServ2

Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

Classified Status : Classified

Bargaining Unit/Union : 206 - Clerical/AFSCME

Work Area : Town Square - 445 Minnesota St., St Paul

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to retrieve, convert, and provide electronic images of requested documents for various DVS staff, law enforcement personnel, the courts, the Attorney General's office, and others via instant messaging and inter-office mail. As time permits, this position is also responsible for prepping, scanning, indexing and verifying multiple @types of MV and DL documents.

Minimum Qualifications

Skill in customer service to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence

Knowledge of communications sufficient to communicate effectively with internal and external customers via phone, email, and other written or electronic correspondence

Knowledge of math sufficient to add, subtract, multiply and divide numbers

Skill in data entry to read source documents and enter data in specific databases or tracking systems

Knowledge of document and/or records management systems sufficient to store, categorize, and retrieve electronic files

Preferred Qualifications

Experience working in the Windows environment sufficient to use Outlook, Excel & Word

Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

Physical Requirements

Requires occasionally moving and transporting 50 pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

Criminal history

Reference check

Fingerprint check (EDL)

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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