Customer Service Representative

VCA Animal Hospitals • Rohnert Park, CA • 3w ago

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include:

Warmly greeting clients in person or over the phone.

Handling telephone calls, texts, emails, WOOFware and Teams messages.

Managing patient check-ins, appointment scheduling, and confirmations.

Explaining treatment plan fees and invoicing to clients.

Providing information about our products and services, including educating clients on medical vs. non-medical pet care.

Offering alternate payment methods to clients.

Managing patient records for appointments.

Overseeing electronic medical records, reports, and correspondences.

Ensuring appointments, medical records, and electronic payments are well-organized.

Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.

Making quality decisions to choose the most appropriate course of action.

Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.

Participating in webinars and other continuing education opportunities to expand your knowledge and skills

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Similar Jobs

Warehouse Clerk

Aerotek • Sonoma, CA • 4d ago

Management & Administrative

Warehouse Clerk Job Description Hours: 8:00 AM - 4:30 PM, Monday through Friday Start Date: ASAP Hourly Rate: $22.50 As a Warehouse Clerk at you will work in a fast-paced environment, ensuring quality and safety...

4d ago

Go to Apply

Branch Manager - Sonoma Market - Santa Rosa, CA

JPMorgan Chase • Santa Rosa, CA • 2w ago

Management & Administrative

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commit...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Santa Rosa, CA • 3w ago

Management & Administrative

Compensation Range: $16.00 to $25.00 Hourly Location: 3601 Santa Rosa Av, Santa Rosa, California 95407 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly,...

3w ago

Go to Apply

Manufacturing Technician (Day Shift)

Viavi Solutions • Santa Rosa, CA • 1d ago

IT & Engineering

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a le...

1d ago

Go to Apply

Technical Reviewer- Quality Control/CMC Analytical

LGC Group • Petaluma, CA • 2d ago

IT & Engineering

Company Description Axolabs is a business unit of LGC, and a leading provider of CRO / CDMO capability to the therapeutic oligonucleotide discovery and development industry. Centred out of LGC's site in Kulmbach, Germ...

2d ago

Go to Apply

Bank Equipment Technician

Cennox • Santa Rosa, CA • 2d ago

Finance & Accounting

Bank Equipment Technician Santa Rosa, CA Full Time Planned Entry Level Share ( https://cennox.applytojob.com/app/share/u85V3HrG2U ) Come Join Our Team! BANK EQUIPMENT TECHNICIANS NEEDED IN SANTA ROSA, CA...

2d ago

Go to Apply

Physical Therapist II, Home Health

Sutter Health • Santa Rosa, CA • 3d ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SCAH-Sutter Care at Home - Outer Bay Position Overview: $5,000 sign-on bonus available to external candidates - in accordance with Sutter...

3d ago

Go to Apply

Physical Therapy Assistant, Home Health

AccentCare, Inc. • Petaluma, CA • 4d ago

Hospital & Medical

Overview Find Your Passion and Purpose as a Home Health Physical Therapist Pay Rate: $90K to $102K Reimagine Your Career in Home Health As a medical professional, you know that what you do impacts you as much as your pat...

4d ago

Go to Apply

Medical Receptionist

Robert Half • Rohnert Park, CA • 5d ago

Hospital & Medical

Description We are looking for a detail-oriented Medical Receptionist to join our team in Rohnert Park, California. In this contract position, you will play a vital role in ensuring smooth patient care and efficient off...

5d ago

Go to Apply

Registered Nurse

Wellpath • Santa Rosa, CA • 5d ago

Hospital & Medical

You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.