About Us
Set along the pristine Kaanapali Beach shoreline is The Whaler Resort on Ka'anapali Beach, a condominium resort that exudes leisure and relaxation. Comprised of two 12-story towers on six acres of lush tropical landscaping, guests spend days dipping in the pool, catching sunsets on the beachfront, and unwinding by the fire pits.At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice and we are excited to have the opportunity to talk to you about opportunities to join our team!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.
Overview
The Owner Service Specialist is responsible for managing homeowner relationships, optimizing rental properties, and overseeing asset management to maximize revenue and ensure a high-quality guest experience. This role involves property maintenance, financial oversight, compliance management, and strategic planning to enhance the long-term value of homeowners' properties.
Responsibilities
Key Responsibilities:
Homeowner Relations & Support
Serve as the primary liaison between homeowners and Home Host.
Provide dedicated support and guidance on hosting best practices.
Address homeowner inquiries, concerns, and service requests in a timely manner.
Educate homeowners on platform policies, local regulations, and asset management strategies.
Home Hosting & Property Optimization
Assist revenue and marketing team, staging, and marketing properties for maximum visibility.
Optimize strategies alongside Home Host revenue team based on market trends and occupancy rates.
Implement guest experience enhancements to boost ratings and bookings.
Manage cleaning, restocking, and preparation for guest stays.
Asset Management & Maintenance Oversight
Conduct regular property inspections to ensure quality, safety, and compliance.
Coordinate preventative maintenance, repairs, and upgrades.
Work with vendors and contractors to handle property upkeep efficiently.
Implement long-term asset management strategies to preserve property value.
Financial & Revenue Management
Monitor homeowner earnings and provide financial performance reports, with accounting team
Develop and implement strategies to maximize rental revenue and ROI with Home Host leadership.
Manage operational budgets for maintenance, utilities, and improvements with Home Host Team.
Assist in expense tracking and forecasting for homeowners vis Home Host TRACK.
Risk Management & Compliance
Ensure properties meet local laws, zoning regulations, and safety codes.
Guide homeowners through insurance coverage and risk mitigation strategies.
Mediate disputes between homeowners and guests when necessary.
Implement security measures to protect properties from damage or liability.
Reporting & Strategic Planning
Provide homeowners with regular performance analytics and improvement plans.
Track market trends to recommend property enhancements or investment opportunities.
Maintain detailed records of maintenance, occupancy, and financial transactions.
Assist in long-term asset management planning for sustainable growth.
Qualifications
Experience in property management, real estate, hospitality, or customer service.
Strong problem-solving, communication, and negotiation skills.
Knowledge of short-term rental platforms, asset management, and financial planning.
Ability to analyze data and provide strategic recommendations.
Familiarity with property maintenance and vendor coordination.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ?through EyeMed. ?Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job LocationsUS-HI-Lahaina
Posted Date8 hours ago(4/8/2025 2:10 PM)
Requisition ID2025-54952
CategoryOther
Position TypeFull-Time
FLSA StatusExempt
Location NameThe Whaler at Kaanapali Beach
Discretionary Performance Bonus EligibleNo
Tipped / Service Charge EligibleNo
